Minh Nguyen-Watson
Baytown,TX
Overview
1
1
Certification
20
20
years of professional experience
Work History
Tax Associate
Lisa Arenivar Tax
El Paso, TX
09.2020 - 10.2025
- Prepared and filed federal and state tax returns for diverse clientele.
- Conducted in-depth tax research to ensure compliance with regulations.
- Reviewed client financial documents for accuracy and completeness.
- Assisted clients in understanding tax obligations and deductions available.
- Developed tax strategies that minimized client liabilities effectively.
- Implemented workflow improvements that enhanced efficiency in document processing.
Quality Control Inspector
National Beef Packing - Dodge City and Liberal, KS
Liberal, KS
02.2014 - 05.2017
- Conducted quality inspections on production lines to ensure compliance with safety and quality standards.
- Identified and documented defects in products, facilitating timely corrective actions.
- Collaborated with production teams to streamline inspection processes and improve overall efficiency.
- Trained new inspectors on quality control procedures and best practices for optimal performance.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Taking samples for ecoli and salmonella and sending to a lab for testing on beef products
Pharmacy Technician
Walmart
Springdale, AR
03.2007 - 08.2013
- Managed medication inventory to ensure stock levels met pharmacy demands.
- Assisted pharmacists in preparing and dispensing prescriptions accurately.
- Trained new technicians on pharmacy procedures and safety protocols.
- Reviewed medication orders for accuracy and compliance with regulations.
- Provided exceptional customer service by addressing patient inquiries and concerns.
- Collaborated with healthcare providers to resolve prescription issues effectively.
- Maintained a clean and organized work environment, following safety standards diligently.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Implemented process improvements that enhanced workflow efficiency within the pharmacy.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Supported insurance claim processing, facilitating smoother patient transactions.
Call Center Representative
WEST ELPASO TX
El Paso, TX
05.2005 - 05.2007
- Managed high-volume inbound calls, ensuring customer satisfaction and effective issue resolution.
- Trained new representatives on call handling procedures and customer service best practices.
- Implemented process improvements that enhanced call efficiency and reduced average handling time.
- Resolved complex customer inquiries by utilizing CRM software to access account information swiftly.4
- Resolved complex customer inquiries by utilizing CRM software to access account information swiftly.
- Collaborated with team members to develop strategies for improving overall service quality metrics.
Education
Pharmacy - Pharmacy Technician
MedCertsq
El Paso06-2016
High School Diploma -
Harbor High School
SpringdaleSkills
- Fluent bilingualism
- Fast thinking
- Cross-cultural communication
- Problem-solving skills
- Team collaboration
- Workflow optimization
- Insurance billing
- Medication dispensing
- Prescription filling
- Insurance verification
- Supply restocking
- HIPAA
- Quality assurance
- Quality processes
- Manual testing
- Testing plans
- Customer service
- Data entry
- Problem resolution
- Call center experience
- Friendly, positive attitude
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Calm under pressure
- Active listeninge
- Verbal communication
- Problem-solving
- Teamwork and collaboration
Certification
- Licensed pharmacy technican
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Tax Associate
Lisa Arenivar Tax
09.2020 - 10.2025
Quality Control Inspector
National Beef Packing - Dodge City and Liberal, KS
02.2014 - 05.2017
Pharmacy Technician
Walmart
03.2007 - 08.2013
Call Center Representative
WEST ELPASO TX
05.2005 - 05.2007
High School Diploma -
Harbor High School
Pharmacy - Pharmacy Technician
MedCertsq