Minh Thomas
Portland,OR
Summary
Results-Driven Product Leader | Strategic Visionary | Technology Innovator
Dynamic product leader and strategic visionary, adept at harnessing information security, cutting-edge technology advancements, and cross-functional team development to propel business growth. Trusted business partner renowned for transforming organizations through a consultative approach, uncovering opportunities, and redefining requirements. Expertly interprets intricate policies and procedures, applying diplomacy and tact to foster collaboration. Dedicated to delivering excellence and driving process efficiencies that align with customer needs.
Overview
6
6
years of professional experience
Work History
Group Product Manager
Trimble
11.2022 - Current
- Successfully achieved cross-team alignment on product vision and strategy - Connect and Scale, uniting diverse teams towards a common goal and enhancing collaboration across departments.
- Led the streamlining of processes, resulting in a notable reduction in feature capabilities lead time. Identified inefficiencies, streamlined workflows, and optimized processes, contributing to faster product development cycles.
- Drove enhancements to the account experience, including profile management, license administration, and account security settings. Improved user satisfaction and retention by ensuring a seamless and secure interaction with our product. Reduce the number of places for Trimble customers to be able to manage their subscriptions, users, and licenses from 5 to 1.
- Revamped support processes by implementing efficient case management, real-time agent chat, and streamlined issue resolution mechanisms. Elevated customer satisfaction by providing timely and effective solutions to their needs.
- Reevaluated and assessed the skill set of team members, making strategic recommendations on their alignment with role requirements. Provided coaching, training, and mentorship to enhance team members' capabilities and set them up for success.
Product Manager
DAT
07.2021 - Current
- Created and implemented category strategies and tactics with Engineering, UX, Architecture, Sales, Customer Support, Marketing, and Legal to deliver innovative solutions to hard problems in identity and self-service for a B2B SaaS company with $50M in annual revenue.
- Demonstrated thought leadership, championing product vision across the company.
- Reduced Customer Support workload for subscription reactivation by 35%, saving 425 hrs/mo, by delivering an automated workflow that enables customers to quickly regain product access via self-service. The new system generated 300K MRC in the first two months.
- Utilized data to inform product recommendations and drive toward key results. Used quantitative and qualitative data and research with A/B testing to inform decisions and inspire avenues for exploration.
- Laid the groundwork for faster onboarding into each product, progressive profiling, advanced personalization, and better customer usage metrics by driving the transition from disparate legacy stores of customer data to a single source of truth in a new microservices architecture.
Product Manager
Lazarus Naturals
01.2020 - 07.2021
- Managed the CMS transition from WooCommerce to Magento, addressing security and usability issues that were identified as critical company concerns
- Supported the creative team in building our first style guide for the website and partnered with business stakeholders to lead ideation, technical development and launch of new features and capabilities.
- Provided critical timelines to ultimately deliver updated site assets to the brand team for final approval
- Managed digital competitive analysis, identifying feature gaps between us and our competition
- Led 3rd party technology selection, conducting both evaluations and negotiating contracts and lowered contract expenses by 20%.
- Defined and codified a testing and deployment process for all production releases by following this model, where none had previously existed, we reduced post-deployment issues by 55%.
Product Owner
Rexel Holdings USA
04.2019 - 11.2019
- Worked directly with the Director of Technology to develop a two-year roadmap
- Presented designs and reports to customers or design committees for approval and discussed need for modification.
- Modified and refined designs to conform with customer specifications, production limitations or changes in design trends.
- Ensured task prioritization, managing a healthy mix of bugs, user-based features requests, stakeholder priorities, and optimizations
- Outlined new feature plans and specifications, and increased system usage from 3000 to 7000 users.
- Developed consistency standards, driving a unified experience across all parts of the application
- Defined story standards and mock-up guidelines that helped ensure enough details existed for developers to complete their work with minimal confusion as a result, average task completion time decreased by 40%
- Managed a testing effort that resulted with a 30% reduction in post-deployment bugs
Product Manager
SBI Software
08.2017 - 04.2019
- Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
- Worked directly with stakeholders to obtain information on needed product features
- Directed product vision and strategy for feature enhancements
- Measured product performance to ensure the work performed meets customer expectations
- Drove continuous improvement of project delivery process by providing strong leadership.
- Facilitated onboarding and trained clients on new features
- Reduced system’s client maintenance process, reducing it from 4 hours to 30 minutes per client
- Onboarded more than 20 new clients our software, including both desktop and web-based systems
- Introduced and implemented Agile/Scrum methodologies to the organization; transitioned development team into two-week sprints, with deployable features at the end of every sprint
- Participated in User Acceptance Testing and perform manual testing
Education
MBA -
West Chester University of Pennsylvania
West Chester, PA06.2024
PMI-ACP
Project Management Institute
04.2021
PMP
Project Management Institute
02.2020
Bachelor of Science - Business Administration w/ Finance
Drexel University
Philadelphia, PA06.2014
Skills
- A/B Testing
- Wireframe Design
- Research and Trend Analysis
- Improvement Metrics Measurement
- Usability Studies
- Product Vision and Strategy Ownership
Timeline
Group Product Manager
Trimble
11.2022 - Current
Product Manager
DAT
07.2021 - Current
Product Manager
Lazarus Naturals
01.2020 - 07.2021
Product Owner
Rexel Holdings USA
04.2019 - 11.2019
Product Manager
SBI Software
08.2017 - 04.2019
MBA -
West Chester University of Pennsylvania
PMI-ACP
Project Management Institute
PMP
Project Management Institute
Bachelor of Science - Business Administration w/ Finance
Drexel University
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