Minh Tran
Orlando,FL
Summary
Self-confident starter with a long passion for technology. Easily adapt to changing to the world modern technology. Developing IT troubleshooting hardware and software technology. Capabilities and networking know-how in a simulation-based cybersecurity program. Relevant experience installing wired/wireless routers, switches, with an understanding of the OSI model. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Skilled PC with experience in repair and maintenance of computer, automated teller and office machines. Excellent diagnostic and troubleshooting skills to identify problems and repair components and machines. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Nail Tech/ Manager
Lush Nail Spa
06.2021 - 12.2022
- Manage and provide exemplary customer service in a fast-paced environment
- Adapt to and implement CDC guidelines to uphold safety and quality standards amid the COVID-19 pandemic
- Providing strong customer service skills over the phone and in person to explain the nail menu and ingredients resulting in improved customer experience and repeat the business over years
- Educate customers on how to inspect the services and structure of nails to achieve better rewards, service, and nail experiences
- Troubleshooting and maintaining system and technology issues for the salon for the team to reduce downtime.
Education
Cyber Defense Professional Certificate Program - Cybersecurity
University of Central Florida
Orlando, FL01.2024
Associate in arts (A.A.) degree in Business - Business Administration
Valencia College
Orlando, FL04.2022
Skills
- Python
- PyCharm
- GitHub
- Cisco Packet Tracer
- Window Client 7 and 10
- Window Server 2012 R2
- Linux (Ubuntu, Debian, and Kali)
- VLANs and Trunk
- ACLs
- RIP
- Static routing
- Subnetting
- 8021X
- Inter-VLAN routing
- VPN
- AAA authentication RADIUS & TACACS
- Decision-Making
- Work Planning and Prioritization
- Good Judgment
- Team Leadership
- Negotiation and Conflict Resolution
- Information Protection
- Certified Network Professional
- Technical Troubleshooting
- Network Problem Solving
- Network security architecture
- Upgrade Path Design
Personal Information
Title: Networking Entry-Level Specialist
Projects
Network Secure Project, University of Central Florida, Orlando, FL, 08/2023, Analyze each situation and configure services and solutions to address each one of the needs that are raised. Practice the material presented in the course and implement security policies to solve real problems companies face. Solving some eventual problems that may arise during the process. Computer Networking Configuration Project, University of Central Florida, Orlando, FL, 06/2023, Set up a Wide Area Network for a mock bank. Building and Setup a complex network structure for a simulated bank branch requiring multiple subnets, VLAN configuration, Dynamic routing configuration, OSPF dynamic routing, 802.1Q trunking/inter-VLAN routing, security solution implementation, and basic network device configuration. Implemented initial network security on Cisco devices through a set of ACLs, port security, accounts, and password encryption to ensure availability and security throughout the network.
Certification
Cyber Defense Professional Certificate Program
Languages
Vietnamese
Professional Working
Timeline
Nail Tech/ Manager
Lush Nail Spa
06.2021 - 12.2022
Cyber Defense Professional Certificate Program - Cybersecurity
University of Central Florida
Associate in arts (A.A.) degree in Business - Business Administration
Valencia College
Cyber Defense Professional Certificate Program
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