MINH NGUYEN
Orlando,FL
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Results-oriented Engineering Manager offering 20 years of high-level experience with extensive training to oversee the delivery and success in daily operations completion. Armed with the skills of rendering technical assistance, adept at managing sensitive issues, and employing out-of-the-box thinking to handle crises and manage risks. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Possesses in-depth experience in all facets of improving processes, elevating output, quality, and customer satisfaction from managing daily business operations to optimizing processes by employing effective Project Management and Business Administration Principles.
Overview
20
20
years of professional experience
3
3
Languages
Work History
FIELD SERVICES ENGINEER - LIAISON
626 OPCO, LLC
Florida
01.2023 - Current
- Use data to spot trends, patterns, and issues that affect the business with a strong ability to manage and facilitate change, generate creative and innovative solutions to problems and possess the ability to assist management to develop initiatives to improve the business.
- Manage my accounts by forging a strong working relationship between 626 and its clients by acting as a valuable resource and asset for clients to support improvements in business processes that maximize competitiveness, enabling continued business growth.
- Apply critical thinking and professional communication in high-pressure, time-sensitive customer environments.
- Maintain current knowledge of modality products, service expertise and combines strong analytical skills with a high degree of attention to detail by offering Field Service Engineers (FSEs) and customers on-demand technical team support, including after-hours phone support with practical field experience and expertise.
- Experience change agent/field "advisor" in areas such as product serviceability and reliability, quality trend analysis, productivity program development and implementation, national modality program execution and new product introduction support.
CUSTOMER RELATIONSHIP ENGINEER MANAGER
Siemens Healthineers
Orlando, Florida
01.2022 - 01.2023
- Possess a unique blend of business and technical savvy proficiency in inspecting, investigating and troubleshooting complex problems.
- Strive to increase client satisfaction and loyalty, inform clients of Siemens' value proposition for services, and reach service budgetary targets by achieving revenue targets and efficiently controlling costs.
- Work with local Service Operations Manager (SOMs) to help ensure customers receive optimum levels of service and maintain high levels of customer satisfaction.
- Establish enduring, value-based connections with important accounts, give more assistance with escalation to address important account problems, create proactive account plans in order to anticipate or stop problems, and maintain constant contact with important accounts throughout the organization.
- Focus to meet all Key Performance Indicators (KPIs) of the business for the assigned responsibilities, monitor training for personnel resources and provide feedback to SOMs to ensure proper equipment service and timely completion.
SENIOR FIELD ENGINEER
626 Holdings, LLC
National Region, United States
01.2018 - 01.2022
- Responsible for achieving and resolving advanced service repair needs of designated Imaging equipment, and drives customer satisfaction through Service Excellence. Skilled in Philips, GE, Siemens, Hologic, Kodac, Summit, Gendex, Bennet and Toshiba on Cardiovascular (iXR), General X-Ray (GXR) and Digital X-Ray (DXR), Bone Density (BMD), Mammography (MMG) and Ultrasound (US).
- Own customers' issues from dispatch to call closure by identifying and contriving resolutions.
- Lead, instruct, and assist less experienced engineers by assisting, providing and performing advanced troubleshooting and repair on numerous OEMs across the multi-modality platform.
- Troubleshoot and fix mechanical, electromechanical, and electronic equipment onsite, manage and provide phone support along with Remote Service Networking (RSN) across the nation for colleagues and teammates, and continually show willingness to learn and adapt to changing environment.
- Coach and mentor my team to deliver results in an uncertain environment by nurturing strong time management, organization, and multitasking skills by operating with efficiency and urgency.
FIELD SERVICE ENGINEER - MODALITY LEAD
Philips Healthcare
Jacksonville/Orlando Region, Florida
06.2007 - 01.2018
- Troubleshooting, repairing, installing, and providing preventative maintenance of high-tech Diagnostic Imaging Systems including General X-Ray, Digital X-Ray, Radiography and Fluoroscopy, Surgical C-Arms, Cardiovascular Labs, Patient Care Monitoring, and The Ambient Experience, Multivendor Equipment, along with IT Informatics, Networking, and DICOM management.
- Represent Philips Healthcare (PH) to customers and internal team members in the multifaceted Healthcare Industry.
- Install and assist with over 100 PH Equipment; and perform planned and corrective maintenance on over 50 Philips Medical Equipment per year according to standards with respect to quality as set by PH.
- Provide prompt technical assistance, handle technical problems and provide solution documentation necessary to enable support teams and other consultants to take part in ongoing development and support.
- Recognize the business and competitive landscape of the client to produce revenue from services to meet the monthly deliverables. By respecting customer rights, establishing clear expectations, keeping promises, and honoring arrival timings, are all ways I strive to deliver great customer service.
- Build client trust by responding to inquiries promptly and consistently, and exhibiting urgency in resolving problems.
- Demonstrate continuous improvement in up-to-date technical knowledge, autonomous job performance, along with effectuating Planned Maintenance (PMs), Field Change Order (FCOs) and installations/deinstallations.
- Provide exceptional customer service, understanding the customer's business environment, and generating service revenue for the region.
- Act as a change agent in Technology Development and Testing for the CN50 and OneMobile Platforms for efficient workflow management for FSEs across the national to use a singular unified workorder closure platform in the field.
Education
Master of Business Administration - Accounting And Finance
Keller Graduate School of Management of DeVry University
10.2008
Master of Project Management - Leadership and Team Building
Keller Graduate School of Management of DeVry University
06.2006
Bachelor of Science in Electronics Engineering - Mathematics and Computer Science
DeVry University
10.2003
Skills
- Business Acumen
- Project Management
- Growth Mindset
- Eager to Share Knowledge
- Energetic and Passionate
- Cost Analysis
- Canvass Multifaceted Customer Feedback
- Proficient Interpersonal Skill
- Excellent Communicator
- Design Troubleshooting
- Process Development
- Root Cause Analysis
Accomplishments
- 1 x IRONMAN 140.6 Mile Triathlon Finisher
- 8 x IRONMAN 70.3 Mile Triathlon Finisher
Affiliations
- Marathon Training Coach
- Mentor High School Student w/ TSIC
Languages
Spanish
Professional
German
Limited
Vietnamese
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
FIELD SERVICES ENGINEER - LIAISON
626 OPCO, LLC
01.2023 - Current
CUSTOMER RELATIONSHIP ENGINEER MANAGER
Siemens Healthineers
01.2022 - 01.2023
SENIOR FIELD ENGINEER
626 Holdings, LLC
01.2018 - 01.2022
FIELD SERVICE ENGINEER - MODALITY LEAD
Philips Healthcare
06.2007 - 01.2018
Master of Business Administration - Accounting And Finance
Keller Graduate School of Management of DeVry University
Master of Project Management - Leadership and Team Building
Keller Graduate School of Management of DeVry University
Bachelor of Science in Electronics Engineering - Mathematics and Computer Science
DeVry University
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