Minisha Thomas
Aurora ,CO
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Service Representative position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Flex Driver
Amazon
10.2020 - Current
- Handled packages responsibly, reducing instances of damage or loss during transit.
- Followed all company policies and procedures, maintaining a strong record of compliance with Flex Driver standards.
- Increased customer satisfaction with timely deliveries and accurate package handling.
- Completed thorough vehicle inspections before each shift, identifying any potential maintenance needs or safety concerns early on.
- Communicated with customers to provide delivery updates and confirm delivery locations.
Customer Care Representative
Comcast
10.2015 - 12.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained high level of product knowledge to provide accurate information and support to customers.
Cashier/Trainer Assistant
Delware North
09.2012 - 10.2015
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Improved communication between cashiers and other departments, fostering a more cohesive store environment.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
- Helped customers complete purchases, locate items, and understand about the product.
- Operated POS system to complete cash, credit and check transactions.
Education
High School Diploma -
Thomas Jefferson High School
Denver, CO05.2007
Skills
- Strong Communication Skills
- Reliability and punctuality
- Patience and Perseverance
- Professionalism and Courtesy
- Accurate record keeping
- Time Management
- Problem-Solving
- Customer Service
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Maintain organization within an office.
- Manners and experience with communicating with customers and others.
- Providing training and materials needed for completion.
Timeline
Flex Driver
Amazon
10.2020 - Current
Customer Care Representative
Comcast
10.2015 - 12.2022
Cashier/Trainer Assistant
Delware North
09.2012 - 10.2015
High School Diploma -
Thomas Jefferson High School
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