Minjo Honey
Milwaukee,USA
Summary
Resourceful Specialist offering expertise in internal and external enablement, problem-solving, data analysis and customer experience. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
12
12
years of professional experience
Work History
Customer Implementation & Enablement Specialist
Vehlo
08.2025 - Current
- Develop and implement strategic initiatives to enhance operational efficiency across departments.
- Oversee project timelines, ensuring adherence to deadlines while maintaining high-quality standards.
- Collaborate with cross-functional teams to streamline workflows and optimize project outcomes.
- Work with internal and external stakeholders to ensure an efficient product launch
- Leading the modernization of enablement initiatives by leveraging adult learning best practices to simplify content, accelerate knowledge transfer, and improve learner outcomes
Operations Enablement Specialist
Motus, LLC
11.2021 - 07.2025
- Spearheaded the design and implementation of scalable onboarding, cross-training, and certification programs across Support, Product, Solutions, and Implementation teams.
- Aligned enablement strategy to evolving business needs, increasing cross-team knowledge sharing and employee readiness.
- Developed and managed structured learning paths with a focus on adult learning theory, resulting in faster ramp times and improved retention.
- Defined KPIs and learning metrics to assess training effectiveness and enable continuous improvement.
- Led training initiatives for new product rollouts, ensuring operational alignment and successful adoption.
- Standardized knowledge management systems and internal documentation, improving self-service accuracy and reducing time-to-resolution.
- Partnered with leadership to identify skill gaps and implement targeted interventions, boosting support metrics across operational tiers.
Team Lead, Vehicle Support
Motus, LLC
08.2020 - 11.2021
- Managed team operations and prioritized workflows to ensure service excellence.
- Delivered product training and skill-building sessions to team members, enhancing issue resolution and customer satisfaction.
- Identified training needs and implemented coaching strategies to drive performance.
- Supported escalated customer issues with diplomacy and strong problem-solving skills.
Vehicle Support Specialist
Motus, LLC
07.2019 - 08.2020
- Provided front-line support while identifying and documenting process gaps for training opportunities.
- Collaborated cross-functionally to resolve escalated customer issues.
- Developed internal knowledge documentation to improve consistency and accuracy.
Onboarding Specialist
MPI Impact
09.2017 - 03.2019
- Designed and led onboarding programs for Business Development teams across multiple client accounts.
- Tracked and reported performance metrics including appointment volume and handle time.
- Created scalable documentation and SOPs to ensure seamless onboarding and compliance.
Project Manager
Crew 2
07.2016 - 09.2017
- Oversaw cross-functional projects, from planning through execution, balancing budgets and timelines.
- Streamlined training for field crews and logistics teams to reduce errors and improve delivery speed.
- Led stakeholder communications and reporting to maintain transparency and alignment.
Client Services Manager
TransInternational, LLC
09.2015 - 07.2016
- Managed a team of 15, delivering training and coaching to improve productivity and client outcomes.
- Conducted data analysis to drive cost-effective service improvements.
- Facilitated recurring team learning sessions and process enhancements.
Client Services Representative
TransInternational, LLC
06.2014 - 09.2015
- Resolved client concerns with a solution-oriented mindset, applying critical thinking to deliver timely and effective resolutions.
- Maintained accurate and up-to-date account records by performing high-volume data entry for new and existing client profiles.
- Communicated clearly and professionally across phone, email, and in-person channels to ensure a seamless customer experience.
- Delivered high-touch client support by addressing inquiries with speed, accuracy, and a commitment to service excellence.
Education
Education/Business Management
University of Wisconsin
Milwaukee, WISkills
- Instructional Design & Adult Learning Theory
- Cross-Functional Enablement & Stakeholder Alignment
- Outsourced Team Training & Vendor Enablement
- Training Strategy & Roadmap Development
- Change Management & Process Optimization
- Coaching, Facilitation & Feedback Loop Integration
- Documentation management
- Data-Driven Enablement
- Cross-Functional Collaboration
- Tech Stack Fluency (LMS & Knowledge Tools)
- Proficient in Microsoft Office Suite
- Experience with Smartsheet
Timeline
Customer Implementation & Enablement Specialist
Vehlo
08.2025 - Current
Operations Enablement Specialist
Motus, LLC
11.2021 - 07.2025
Team Lead, Vehicle Support
Motus, LLC
08.2020 - 11.2021
Vehicle Support Specialist
Motus, LLC
07.2019 - 08.2020
Onboarding Specialist
MPI Impact
09.2017 - 03.2019
Project Manager
Crew 2
07.2016 - 09.2017
Client Services Manager
TransInternational, LLC
09.2015 - 07.2016
Client Services Representative
TransInternational, LLC
06.2014 - 09.2015
Education/Business Management
University of Wisconsin