Sabreena Holland
Milwaukee,WI
Summary
Dedicated and results-driven professional with over 10 years of experience in customer service, leadership, and administrative roles. Proven expertise in mentoring and training, financial transactions, and operational management. Adept at handling high-volume environments, ensuring exceptional service, and maintaining organizational standards.
Overview
13
13
years of professional experience
Work History
Bus Driver
First Student
07.2023 - Current
- Ensured the safe transport of students to and from school.
- Managed vehicle maintenance, routine checks, and inspections.
- Utilized multiple technology systems to optimize daily routes.
- Provided support and comfort to students and their families.
Contact Pride One Teller
Associated Bank
08.2022 - 07.2023
- Mentored and trained new customer care representatives, preparing them to meet quality and productivity standards.
- Handled customer inquiries via telephone, chat, and email, providing accurate information and solutions across retail and business products.
- Conducted financial transactions, including negotiating fee refunds, managing lost/stolen debit cards, updating demographics, and processing stop payments.
- Exercised fiscal responsibility and compliance with confidentiality guidelines to protect customer information and prevent fraud.
Personal Banker
Us Bank
11.2019 - 08.2022
- Assisted 50-100 clients daily with monetary transactions, including withdrawals, deposits, and account issues, handling multiple transactions per hour.
- Utilized exceptional organizational skills to manage and verify transactions, overseeing over $25K daily.
- Complied with Federal Regulations to safeguard customer account information through secure verification methods.
- Provided expert recommendations on debit and credit options based on client preferences for interest rates, annual fees, and cash-back benefits.
Key Hourly Lead, Server, Bartender, Cook, TOGO, Host
Applebees
10.2014 - 08.2022
- Managed customer interactions and processed payments via POS system, fulfilling over 1,000 orders per shift.
- Operated Carside TOGO services, including order taking, payment handling, and timely food delivery.
- Prepared raw food materials and cooked over 30 menu items.
- Maintained cleanliness in dining areas, restrooms, and workstations.
- Collaborated with team members across multiple functions to ensure smooth operations and high customer service standards during peak periods.
- Addressed customer complaints swiftly and professionally, escalating to management as needed.
Teacher, Accountant, Marketer
Five Elements Chinese Martial Arts Academy
07.2011 - 06.2019
- Taught classes of 10-15 students using a Common Core-aligned curriculum.
- Designed and implemented lesson plans for various exercises.
- Monitored and documented student progress with detailed weekly and monthly updates.
- Managed schedules and provided necessary equipment for students.
- Handled payments, filed paperwork, and managed scheduling, including waivers and health information.
Education
Some College (No Degree) - Business Administration And Management
Southern New Hampshire University
Milwaukee, WISkills
- Typing Speed: 50 WPM
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Adaptable to new environments and equipment
- Strong communication skills for inbound and outbound calls
- Cash handling and financial transactions
- Expertise in accounting, filing, and inventory management
- Experienced in management, team leadership, and training
- Over 10 years of customer service experience
Timeline
Bus Driver
First Student
07.2023 - Current
Contact Pride One Teller
Associated Bank
08.2022 - 07.2023
Personal Banker
Us Bank
11.2019 - 08.2022
Key Hourly Lead, Server, Bartender, Cook, TOGO, Host
Applebees
10.2014 - 08.2022
Teacher, Accountant, Marketer
Five Elements Chinese Martial Arts Academy
07.2011 - 06.2019
Some College (No Degree) - Business Administration And Management
Southern New Hampshire University