MINKYU JO
Buena Park,CA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
4
4
years of professional experience
Work History
Supervisor of Operations
OTAAMERICA
02.2020 - Current
- Create air/ocean export documentation including MB/L instruction, MAWB, HB/L or HAWB, manifest, invoices, delivery orders and file reports
- Maintain strong and effective relationships with customers, vendors, agents and co-workers
- Manage and oversee day to day import/export air/ocean operations
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Education
INTERNATIONAL TRADE AND ENGLISH - International Business
BUSAN UNIVERSITY OF FOREIGN STUDIES
BUSAN, KOREA02.2020
Skills
- Team Development
- Maintenance Oversight
- Staff Evaluation
- Regulatory Compliance
- Multitasking and Organization
- Operations Management
- Handling Complaints
Languages
Japanese
Professional Working
Timeline
Supervisor of Operations
OTAAMERICA
02.2020 - Current
INTERNATIONAL TRADE AND ENGLISH - International Business
BUSAN UNIVERSITY OF FOREIGN STUDIES