Min Si Liu
San Leandro,CA
Summary
Healthcare Professional with over 10 years of experience in community health centers and specialty medical practices. Delivered high-quality patient support through expertise in registration, scheduling, insurance verification, and front desk operations while navigating Epic EHR and medical office workflows. Communicated effectively in English, Cantonese, and Mandarin, contributing to exceptional customer service and operational efficiency in fast-paced clinical environments.
Overview
3
3
Languages
10
10
years of professional experience
Work History
Medical Assistant/Receptionist
San Francisco Ear Nose And Throat Medical Group
San Francisco, California
07.2026 - Current
- Deliver exceptional patient service by welcoming and assisting patients in a busy specialty clinic.
- Register patients, update demographics, and maintain accurate electronic medical records using Epic EHR.
- Answered high-volume phone calls, resolving patient inquiries with professionalism and empathy to enhance patient satisfaction.
- Schedule appointments while coordinating provider calendars to maximize clinic efficiency.
- Verified insurance eligibility and obtained required authorizations, streamlining processes to minimize claim delays.
- Coordinated referrals, medical records, and provider communications, facilitating continuity of care for patients.
- Maintain HIPAA compliance and ensure accurate documentation.
Administrative Assistant
North East Medical Services
San Francisco
04.2021 - 04.2026
- Facilitated daily operations at high-volume community health center, enhancing service delivery for diverse patient populations.
- Coordinated provider schedules and patient appointments, ensuring seamless referrals and effective internal communications.
- Maintained accurate electronic medical records while ensuring confidentiality and regulatory compliance.
- Managed patient appointment coordination and follow-up care to improve patient access and satisfaction.
- Improved workflow efficiency through strong organizational and multitasking skills.
Front Desk Receptionist
North East Medical Services
04.2016 - 04.2021
- Greeted and registered patients while delivering outstanding customer service.
- Managed multi-line phone systems and directed patient inquiries efficiently.
- Scheduled and confirmed appointments for multiple providers.
- Verified insurance coverage, demographic information, and patient eligibility.
- Collected copayments and maintained accurate patient records.
Education
Galileo High School
San FranciscoBachelor of Arts - Accounting
San Francisco State University
San Francisco, CASkills
- Epic EHR
- Medical Records Management
- Patient Registration & Check-in/Check-out
- Appointment Scheduling
- Insurance Verification
- Referral Coordination
- Front Desk Operations
- HIPAA Compliance
- Multi-line Phone Systems
- Microsoft Office (Word, Excel, Outlook)
- Bilingual: English, Cantonese & Mandarin
- Patient service
Languages
Cantonese
Professional
Mandarin
Professional
Taishan
Professional
Timeline
Medical Assistant/Receptionist
San Francisco Ear Nose And Throat Medical Group
07.2026 - Current
Administrative Assistant
North East Medical Services
04.2021 - 04.2026
Front Desk Receptionist
North East Medical Services
04.2016 - 04.2021
Galileo High School
Bachelor of Arts - Accounting
San Francisco State University