Minto Ahmed

● Gathered clinical information to determine appropriate referrals for cases, streamlining the process for utilization and case management.

● Conducted utilization management review activities that required interpretation of clinical information.

● Provided assistance with managing complex patient cases in collaboration with the medical team.

● Supported Medical Management and Operations by coordinating nonclinical tasks to enhance workflow.

● Maintained accuracy and security of medical records, ensuring compliance and confidentiality in case handling.

● Input data into computer systems while maintaining security and accuracy of medical records.

● Prepares reports and documents all actions.

● May act as liaison between Medical Management and/or Operations and internal departments.

● Improved patient satisfaction scores by addressing concerns promptly and providing personalized attention.

● Communicated effectively with staff, patients, and insurance companies by email and telephone.

• Coordinated and organized patient records to ensure accurate and timely access for care teams.
• Documented call outcomes in electronic medical record system to maintain comprehensive patient histories.
• Researching, identifying, and resolving caller complaints using applicable resources and system.
• Facilitated daily communication with Care Management team to ensure effective patient follow-up.
• Assisted members with special services, account updates and promotional options.
• Answered phone calls and provided new clients with required paperwork to initiate service.
• Provided translation support for Care Team to improve patient communication and understanding.

• Pre-weighed and confirmed weights of raw materials for blending and granulation processes, supporting process development.
• Operated Toledo weighing and labeling system to maintain accuracy in material handling.
• Verified raw materials against batch records to ensure compliance and quality standards.

• Delivered friendly, efficient service, contributing to pleasant dining experiences for guests.
• Trained new server on menu knowledge and quality service steps, improving team readiness.
• Collaborated with diverse teams, enhancing communication and cooperation across shifts.

• Provided exceptional customer service in fast-paced dining environment.
• Coordinated service with hosts, bussers, and kitchen staff for efficient workflow.
• Maintained up-to-date knowledge of daily specials, new menu items, and promotions.
• Delivered food orders promptly and courteously to enhance guest experience.
• Processed payments and handled cash transactions with precision and efficiency.

• Greeted customers upon arrival and provided recommendations to boost sales.
• Assisted guests with menu selections and answered questions effectively.
• Delivered food and beverages accurately to guest tables.
• Trained new servers in restaurant procedures to uphold service quality standards.
• Operated POS terminals for accurate order entry, bill splitting, and total calculations.

• Conducted thorough functional, integration, regression, database, user acceptance, and compatibility testing.
• Executed GUI and functional testing to ensure all buttons, icons, and objects met specified requirements.
• Developed and executed test cases aligned with business requirements.
• Created comprehensive test plans and cases for diverse applications.
• Reported defects to project manager and team lead, contributing to improved application quality.
• Entered data via front end and verified results directly in database.
• Provided weekly QA metrics to inform team on productivity trends and application stability.
• Maintained strong knowledge of software testing life cycle (STLC) throughout projects.