MIOKO PANKINS
Friendswood,TX
Summary
Articulate, energetic, knowledgeable, and results-oriented customer service expert with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
12
12
years of professional experience
Work History
Leasing Specialist
BG Multifamily
Houston, TX
03.2022 - Current
- Conduct property tours with potential residents, explaining terms of occupancy, rights and regulations, while highlighting benefits and amenities of property.
- Experienced with luxury apartment buildings, housing tax credit properties & managed properties with 80+ units.
- Provide administrative assistance executing leasing, collecting rental payments and various other task while maintaining 100% tenant satisfaction.
Pharmacy Technician
Walgreens
Houston, TX
08.2020 - 02.2022
- Calculated dosage, filled over 70 prescriptions, and prepared labels with absolute accuracy.
- Verified patient data and billing information to discover and resolve insurance and system billing issues.
Leasing Consultant
St. Luke's Plaza Apartments
St. Louis, MO
05.2015 - 12.2019
- Greeted clients, performed apartments tours, and processed tenant applications and leases.
- Provided administrative support by collecting deposit & monthly rent payments, while tracking payments and information in computer systems.
- Worked with Yardi to track apartment availability, record traffic, and manage resident data.
Customer Service Supervisor
Burlington
Chesterfield, MO
06.2015 - 12.2016
- Safely and accurately counted and verified deposits, change orders and projected daily sales goals.
- Expedited front lines, directed customer flow, and ensured fast and friendly customer check-out
- Executed developmental conversations with team of 12+ cashiers, in partnership with store management team.
Assistant Store Manager
Body Central
Saint Joseph, MO
02.2011 - 01.2015
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing sales by 15%.
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
Education
High School Diploma -
University City Sr. High School
University City, MO05.2010
Skills
- Leadership
- High Teachability Index
- Adaptability
- Closing Sales Techniques
- Yardi/ Knock/ Onesite/ MRI & Blue Moon Software Systems
- MS Office Suites
- Active Listening
- Multi-tasking
- Self-Confidence
- Personable Customer Service
- Time Management
- Fair Housing Laws
Timeline
Leasing Specialist
BG Multifamily
03.2022 - Current
Pharmacy Technician
Walgreens
08.2020 - 02.2022
Customer Service Supervisor
Burlington
06.2015 - 12.2016
Leasing Consultant
St. Luke's Plaza Apartments
05.2015 - 12.2019
Assistant Store Manager
Body Central
02.2011 - 01.2015
High School Diploma -
University City Sr. High School