Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mion Williams

El Paso,TX

Summary

Compassionate healthcare professional with background in medical assistance, known for high productivity and efficient task completion. Possess specialized skills in patient care, medical record keeping, and clinical procedures. Excel in communication, empathy, and teamwork, ensuring optimal patient experiences and seamless support to healthcare teams. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

5
5
years of professional experience

Work History

Life Enrichment Aide

Aliviane
El Paso, TX
04.2024 - Current
  • Provided emotional support to residents who may be feeling lonely or isolated from friends and family members.
  • Responded promptly to any medical emergencies that arose during shift hours.
  • Maintained records of resident participation in activities and services provided.
  • Monitored resident behavior to ensure safety and well-being at all times.
  • Assisted nurses with administering medications when needed.
  • Updated and maintained databases with current information.

Phone Advisor

Teleperformance USA
El Paso, TX
10.2023 - 03.2024
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Researched solutions to address customer concerns using online resources or referring them to the appropriate departments within the organization.
  • Reviewed existing documentation related to phone systems for accuracy and relevance.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Recorded detailed notes in customer profiles regarding any changes made while assisting them.

Social Media Content Moderator

Teleperformance USA
El Paso, Texas
07.2022 - 10.2023
  • Reviewed content for compliance with internal policies and procedures.
  • Responded promptly and effectively to customer queries about moderation decisions.
  • Monitored user-generated content for violations of community standards.
  • Worked effectively in team environments to make the workplace more productive.

Medical Assistant

RejuveneMD
El Paso, TX
06.2021 - 10.2021
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Supported administrative staff by processing payments.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Administered injections, medications and treatments as directed by the physician.

Medical Assistant

Contour Dermatology
Rancho Mirage, CA
09.2020 - 03.2021
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Handled general office duties to support administrative staff during peak hours.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.

Education

Diploma - Food Entrepreneurship

Auguste Escoffier School of Culinary Arts
Boulder, CO
06-2025

Associate of Applied Science - Medical Assistance

Southwest University At El Paso
El Paso, TX
02-2020

High School Diploma -

Leilehua High School
Wahiawa, HI
05-2018

Skills

  • Customer service
  • Data entry
  • Problem-solving
  • Time management abilities
  • Attention to detail
  • Organizational skills
  • Electronic health records
  • Medical terminology knowledge

Timeline

Life Enrichment Aide

Aliviane
04.2024 - Current

Phone Advisor

Teleperformance USA
10.2023 - 03.2024

Social Media Content Moderator

Teleperformance USA
07.2022 - 10.2023

Medical Assistant

RejuveneMD
06.2021 - 10.2021

Medical Assistant

Contour Dermatology
09.2020 - 03.2021

Diploma - Food Entrepreneurship

Auguste Escoffier School of Culinary Arts

Associate of Applied Science - Medical Assistance

Southwest University At El Paso

High School Diploma -

Leilehua High School

Similar Profiles

CREATE PROFILE
Mion Williams