Pamela Slater
Chicago,IL
Summary
Experienced customer service supervisor with a proven track record in retail and food service environments. Strong communication skills and exceptional interpersonal abilities. Successfully hired and trained new employees across multiple industries. Expertise in inventory management and ordering for efficient operations. Thrives in collaborative team environments. Proficient in Microsoft Office and adept at utilizing proprietary computer programs to streamline processes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Life Enrichment Aide
Victory Centre Of Riverwoods
06.2023 - Current
- Collaborated with interdisciplinary teams to create personalized care plans for each resident.
- Contributed toward continuous improvement within department by sharing insights gained from firsthand experience working directly alongside residents while also incorporating feedback gathered during regular team meetings with colleagues.
- Stayed current on industry best practices through ongoing professional development opportunities such as training seminars or conferences related specifically toward Life Enrichment Aide responsibilities.
- Developed trusting relationships with residents, families, and staff members to ensure open communication channels were available at all times.
CNA
Towne/ ESHYFT
11.2020 - 09.2023
- Going to various facilities to assist patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Nursing Assistant
Fairmont Care Center
10.2019 - 05.2021
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
Customer Service Supervisor
Walmart
08.2016 - 01.2018
- Promoted from Sales Associate to Customer Service Supervisor in same store
- Responsible for recruiting, training and supervising 25+ staff members
- Fostered an environment in which guests enjoyed high levels of service, and employees were motivated to deliver top performance
- Managed front-end operations to ensure friendly transactions and efficient check out
- Resolved customer disputes in a calm and intelligent manner.
Sales Associate
Walmart
01.2016 - 08.2016
- Promoted from Cashier to Sales Associate in same store
- Greeted all guests and assisted guests in finding items on the sales floor
- Approached browsing customers to initiate conversation to determine buying preferences
- Recommended appropriate items and directed/led customers to selections
- Inquired about buying experience, item preferences, and future purchase
- Prevented shrink and theft of merchandise by maintaining presence on sales floor.
Cashier
Walmart
05.2013 - 01.2016
- Set up and opened new Walmart store in Chicago, Illinois
- Responsible for greeting customers and ringing all purchases
- Computerized cash handling experience, including credit/debit card payments
- Handled approximately 150 transactions daily
- Counted cash drawer at beginning and end of all shifts, and prepared daily deposit
- Knowledge of and ability to refund items
- Bagged all purchases in accordance with best practices, ensuring that items do not get damaged.
Team Member
White Castle
03.2008 - 08.2008
- Greeted guests, responsible for taking food and drink orders, preparing food and drinks
- Maintained a clean work environment, both front of house and back of house
- Answered questions about menu items and promotions
- Computerized cash register experience, including cash payments and credit/debit card machines
- Responsible for counting cash register at beginning and end of each shift, prepared deposit and managed daily cash drops
- Operated drive-thru line when necessary
- Conducted weekly food inventory for management.
Education
No Degree - Basic Prerequisites
Malcolm X College
Chicago, ILSkills
- CUSTOMER SERVICE (10 years)
- RECEPTIONIST (2 year)
- RETAIL SALES (10years)
- TRAINING
- FOOD SERVICE (1 year)
- Coaching
- Motivating
- Certified Nursing Assistant
- Recruiting
- Supervising Experience
- Vital Signs
- Nursing
- Patient Care
- Food Preparation
- Home Care
- Caregiving
- Management
- Nursing home experience
Certification
- CNA
- CPR Certification
Additional Information
Experienced Customer Service Supervisor with significant experience in retail and food service environments. Strong communication skills and interpersonal team skills, with experience hiring and training new employees across multiple fields. Inventory management, employee hiring and training, and ordering experience. Enthusiastic while contributing to an effective team environment. Proficient in Microsoft Office and proprietary computer programs.
Assessments
- Written Communication, Proficient, 07/01/18, Measures a candidate's ability to convey written information using proper grammar rules.
- Nursing Aide Skills, Proficient, 02/01/20, Providing nursing aid to patients using knowledge of relevant equipment and procedures.
- Early childhood development, Highly Proficient, 02/01/21, Knowledge of the development of children ages 0-3 and of ways to foster that development.
Personal Information
Title: Customer Service Supervisor
Timeline
Life Enrichment Aide
Victory Centre Of Riverwoods
06.2023 - Current
CNA
Towne/ ESHYFT
11.2020 - 09.2023
Nursing Assistant
Fairmont Care Center
10.2019 - 05.2021
Customer Service Supervisor
Walmart
08.2016 - 01.2018
Sales Associate
Walmart
01.2016 - 08.2016
Cashier
Walmart
05.2013 - 01.2016
Team Member
White Castle
03.2008 - 08.2008
No Degree - Basic Prerequisites
Malcolm X College
- CNA
- CPR Certification
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