Miona McBride
Fairburn,GA
Summary
9 year customer service experience
Communications specialist major
Intermediate computer skills
2 years Lead/manager experience
Overview
9
9
years of professional experience
Work History
Healthcare Customer Service Representative
SYKES
10.2021 - 06.2022
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Supported accounts receivable operations within assigned functions.
- Identified, analyzed and researched systemic issues and made recommendations for resolution.
Personal Care Assistant
Advir Healthcare
01.2021 - 09.2021
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Assistant Store Manager
Forever 21
04.2019 - 10.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Assistant Store Director
Express Clothing Store
08.2018 - 02.2019
- Supervised employees and different store departments.
- Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance.
- Responded to customer complaints and comments.
- Reported problems with employees, products or service to store manager.
Amazon Driver
Amazon Warehouse
12.2019 - 06.2020
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Communicated with customers to provide delivery updates and confirm delivery locations.
Grocery Delivery Driver
Instacart
05.2021 - Current
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
Warehouse Worker
Ranstand Staffing
11.2015 - 10.2017
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Consistently lifted materials weighing as much as Number pounds.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Education
Diploma -
Charles R. Drew High School
Riverdale, GA05.2014
Skills
- Payroll Preparation
- Editing Documents
- Log Activities
- Data Entry
- Software Troubleshooting
- Data Processing
- Customer Preferences
- Sales Presentation
- Communications Strategies
- Technical Training
- Directing Team Members
- Organize Files
- Call Handling
- Maintaining Clean Work Areas
- Sales Goal Achievement
- Personnel Scheduling
Cover letter
Hello ! and thank you you for considering me as a candidate employee for your company, I hope I meet all of the necessary requirements for this position. I look forward to working for the company and have a wonderful day!
Best regards Ms. McBride
List of references
Irene leonard - former manager 770-906-7697
Tami brown- former manager 585-576-4094
Alasha Robinson- former co-worker 678-492-9063
Timeline
Healthcare Customer Service Representative
SYKES
10.2021 - 06.2022
Grocery Delivery Driver
Instacart
05.2021 - Current
Personal Care Assistant
Advir Healthcare
01.2021 - 09.2021
Amazon Driver
Amazon Warehouse
12.2019 - 06.2020
Assistant Store Manager
Forever 21
04.2019 - 10.2019
Assistant Store Director
Express Clothing Store
08.2018 - 02.2019
Warehouse Worker
Ranstand Staffing
11.2015 - 10.2017
Diploma -
Charles R. Drew High School