Laura Cisneros
Houston
Summary
Friendly Dental Assistant with 3 years of success building strong relationships with patients and providing quality support during dental procedures. Knowledgeable and experienced in dental procedures. Works well with all personality types when interacting with patients and staff.
Overview
24
24
years of professional experience
Work History
Healthcare Customer Service Representative
FMA Alliance
Houston
03.2022 - 02.2025
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Documented and managed patient information in computer system.
- Answered patient questions and fielded complaints to resolve issues.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Receptionist/Dental Assistant
Explore Dental
Houston
03.2019 - 08.2021
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
Pharmacy Technician
Appex Pharmacy
Houston
07.2013 - 02.2019
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Customer Service Associate
Power Finance Texas
Houston
03.2011 - 05.2013
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Addressed inquiries, resolved customer issues and managed customer relations.
Assistant Manager
Advance America
Houston
01.2010 - 02.2011
- Delegated daily tasks to team members to optimize group productivity.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Worked closely with customers to understand needs and resolve diverse issues.
- Oversaw daily operations, maintenance and administration of various properties.
- Supported customer service goals and enhanced relations through friendly knowledgeable and positive communication.
- Create schedules weekly to cover all shifts.
- Inventory control weekly
Manager
EZ Pawn
Laredo
04.2001 - 08.2006
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Entered time and attendance logs in preparation for payroll.
- Administered annual operating and capital budget to facilitate profitability.
Education
BBA - Business Management
University of Phoenix
Tempe, AZ11-2027
Associate of Science - Medical
Lonestar College
Tempe, AZ05-2022
Skills
- Restorative procedures
- Taking X-rays
- Dental staff support
- Sterilization techniques
- Patient schedule management
- Exam room setups
- Chairside assistance
- Bookkeeping Support
- Appointment Confirmation
- Data Entry
- Verbal and Written Communication
- Multi-Line Phone Systems
- Microsoft Office Suite
- Customer Support
- Inbound and Outbound Calling
- POS Systems and Ordering Platforms
- Customer Retention Strategies
- Attention to Detail
- Account Management
- Issue and Complaint Resolution
- Payroll Schedule
- Clerical functions
Languages
Spanish
Professional
English
Professional
Timeline
Healthcare Customer Service Representative
FMA Alliance
03.2022 - 02.2025
Receptionist/Dental Assistant
Explore Dental
03.2019 - 08.2021
Pharmacy Technician
Appex Pharmacy
07.2013 - 02.2019
Customer Service Associate
Power Finance Texas
03.2011 - 05.2013
Assistant Manager
Advance America
01.2010 - 02.2011
Manager
EZ Pawn
04.2001 - 08.2006
Associate of Science - Medical
Lonestar College
BBA - Business Management
University of Phoenix