Jakira Gibson
Houston
Summary
Experienced dental professional with a strong background in dental assisting. Adept at providing support during dental procedures and delivering exceptional patient care. Adaptable to dynamic work environments, collaborating effectively with dental teams to ensure optimal outcomes. Renowned for meticulous attention to detail and outstanding communication skills, fostering positive patient and colleague experiences. Detail-oriented with exceptional communication and project management skills, capable of effectively and efficiently handling multiple tasks in fast-paced settings. Recognized for a proactive approach in identifying and addressing issues, focusing on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
CSR - CUSTOMER SERVICE REPRESENTATIVE
Liberty Mutual Insurance
03.2023 - 06.2024
- Assist customers with insurance inquiries, resolving issues efficiently and improving satisfaction
- Handle high volume of calls, achieving a 95% resolution rate, showcasing problem-solving skills
- Collaborate with team to streamline processes, enhancing overall customer service experience
- Utilize CRM software to track interactions, ensuring accurate and timely follow-ups
- Provide detailed policy information, aiding customers in making informed decisions
INSURANCE AGENT
Farmers Insurance
11.2022 - 03.2023
- Managed client portfolios, achieved measurable growth in policy renewals and cross-sales, enhancing client satisfaction
- Supported agents with client policy services, processed payments, and managed clerical tasks
- Handled cancellation notices, mortgage company requests, and phone inquiries efficiently
- Enhanced client satisfaction through prompt and accurate service
CUSTOMER SERVICE REPRESENTATIVE
A Level Up Insurance Agency
01.2022 - 10.2022
- Demonstrated strong multitasking abilities in a fast-paced environment
- Provided excellent customer service, ensuring satisfaction and repeat business
RAISING CANES CREWMEMBER
Raising Cane's
02.2022 - 06.2022
- Efficiently took orders and operated POS system, reducing wait times
- Assisted in food preparation, maintaining high hygiene standards
- Collaborated with team members to streamline operations and improve workflow
CASHIER/SALES ASSOCIATE
A Level Up Beauty Supply
09.2019 - 12.2021
- Stocked shelves and priced products, ensuring accurate inventory and timely restocking
- Assisted customers in selecting products, leading to increased customer satisfaction and repeat business
- Operated POS system efficiently, processing transactions quickly and reducing wait times
- Ordered products from hair vendors, maintaining optimal stock levels and meeting customer demands
- Delivered excellent customer service, resolving issues promptly and enhancing store reputation
Education
Certificate - Dental Assisting
Houston Dental Assistant School
Houston, TX05-2025
High School Diploma -
Lord Beaconsfield Landry High School
New Orleans, LA05-2022
Skills
- Call center experience
- Customer focus
- Complaint handling
- CRM software
- Critical thinking
- Active listening
- Customer service
- Professional telephone demeanor
- Conflict resolution
- Microsoft outlook
- Computer proficiency
- Customer relations
- Payment processing
- Data entry
- Appointment scheduling
- Team collaboration
- Professionalism and etiquette
- Instrument sterilization techniques
- Patient scheduling
- Cross-training capabilities
- Infection control proficiency
- Impression taking skills
- Treatment room breakdown
- Oral hygiene education
- Electronic charting
- Restorative procedures
- Dental staff assistance
- Restorative dentistry
- Patient care coordination
- Treatment room setup
- Sterilization techniques
- Equipment sterilization
- Dental radiography
- HIPAA compliance
Timeline
CSR - CUSTOMER SERVICE REPRESENTATIVE
Liberty Mutual Insurance
03.2023 - 06.2024
INSURANCE AGENT
Farmers Insurance
11.2022 - 03.2023
RAISING CANES CREWMEMBER
Raising Cane's
02.2022 - 06.2022
CUSTOMER SERVICE REPRESENTATIVE
A Level Up Insurance Agency
01.2022 - 10.2022
CASHIER/SALES ASSOCIATE
A Level Up Beauty Supply
09.2019 - 12.2021
Certificate - Dental Assisting
Houston Dental Assistant School
High School Diploma -
Lord Beaconsfield Landry High School
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