Open To Work
Najeylla Viruet Gonzalez
Haverhill
Summary
Customer-focused team player with a passion for helping people. Strong PC proficiency with a willingness to learn new applications. Detail-oriented, fast learner with excellent communication skills. Bilingual skills (i.e., Spanish)
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CSR - Customer Service Representative
Automated Health Systems
Marlborough
09.2023 - Current
- Assisting individuals and families gain access to health care services.
- Providing accurate and consistent information.
- Providing quality customer service and support.
- Customer-focused team player with a passion for helping people.
- Strong PC proficiency with a willingness to learn new applications.
- Detail-oriented, fast learner with excellent communication skills.
- Maintain confidentiality of personal health information.
- Bilingual skills (i.e., Spanish)
Collections Specialist
AvanteUSA
Salem
01.2022 - 09.2023
- Maintained accurate and up-to-date records of all collections activities and communications with debtors.
- Developed strong relationships with clients by providing excellent customer service throughout the collection process.
- Adhered strictly to all applicable laws, regulations, and ethical standards governing debt collection practices.
- Maintained a professional and empathetic approach when dealing with distressed or difficult debtors.
- Consistently achieved high customer satisfaction ratings through effective communication and resolution of customer concerns related to outstanding debts.
Assistant Manager
DUNKIN DONUTS
Haverhill
07.2021 - 12.2021
- Managing register cash positions and conducting bank deposits.
- Putting away truck deliveries and ordering product shipments.
- Ensuring all employees are adhering to company food safety standards.
- Addressing customer concerns quickly and efficiently.
- Working directly with the store manager to meet store sales goals.
- Handling upset customers and working to address their concerns as quickly as possible.
Postal Support Employee
United States Postal Service
Andover
11.2020 - 07.2021
- Inspect incoming mail to ensure that correct postage is used and that packages and letters have been prepared in proper condition for mailing and transport.
- Sort incoming and outgoing mail by hand or with machines, and classify according to destination and type.
- Transfer pieces of mail between workstations to facilitate proper processing, sorting, and delivery.
- Verify recipient information for registered, certified, or special delivery mail, and obtain signatures before the dispensation.
Education
Some college -
Middlesex Community College
Accounting (Associate's degree) -
Southern New Hampshire University
High school diploma or GED -
Methuen High
Methuen, MASkills
- Customer service
- Data entry
- Attention to detail
- Conflict resolution
- Bilingual communication
- Complaint handling
- Customer focus
- Call center experience
- Problem resolution
- Building rapport
- Data collection
- Call management
- Call center procedures
- Stress management
- Multitasking and organization
- Call center operations
- Follow-up skills
- Professional telephone demeanor
- Typing 50 wpm
- Microsoft Office Suite
- Assertiveness
- Adaptive team player
- Office equipment proficiency
- Microsoft PowerPoint
Certification
- Driver's License
- Food Handler Certification
Willing To Relocate
Boston, MA
Timeline
CSR - Customer Service Representative
Automated Health Systems
09.2023 - Current
Collections Specialist
AvanteUSA
01.2022 - 09.2023
Assistant Manager
DUNKIN DONUTS
07.2021 - 12.2021
Postal Support Employee
United States Postal Service
11.2020 - 07.2021
Some college -
Middlesex Community College
Accounting (Associate's degree) -
Southern New Hampshire University
High school diploma or GED -
Methuen High