MIOSOTIS JUARBE
Stratford,USA
Summary
A dependable and hardworking Customer service specialist with demonstrated expertise in store operations, retail, pricing, and customer service. Ensures a great customer experience by providing and maintaining customers safety and satisfaction. Enables smooth operations. An adaptable and performance-driven team player who delivers substantial contributions to the long-term success of a business. Who is looking to change pace and apply my people skills in a healthcare space where I feel can make an impact in the lives of others.
Overview
11
11
years of professional experience
Work History
Member Service Representative
GE Credit Union
Bridgeport, Connecticut
05.2025 - Current
- Recommending and explaining banking services and products to clients based on their needs.
- Managing client bank accounts, including opening and closing accounts, and overseeing transactions.
- Presenting and selling banking services and products to existing and prospective clients.
- Referring clients to in-house financial experts and/or relevant bank departments, such as mutual funds, and trust management, when necessary.
- Preparing documentation to open or close accounts, including obtaining signatures, and assigning account numbers, when necessary.
- Processing applications for credit cards, safe deposit boxes, and loan requests.
- Verifying bank account details upon client request.
- Discussing bank policies and procedures and any changes affecting policies and procedures, with clients.
- Resolving client queries and complaints.
- Performing administrative duties, such as data entry, as needed.
Customer service specialist
HOME DEPOT
Stratford, C.T
01.2019 - 05.2025
- While working at Home Depot as a customer service specialist my role is to aid my fellow customer service representatives along with managers in facilitating customer service satisfaction.
- Positively interact with customers and other guests to enhance the quality of service provided.
- Improve methods used to assist customers to improve customer satisfaction.
- Prepare and facilitate online orders.
- Receive incoming merchandise.
- Assist in staff education and process clarification.
- Stocking in various departments.
- Cashier
Cashier
SHOPRITE
Stratford, C.T
01.2015 - 01.2020
- Customer service
- Stocking merchandise
- Creation of flower arrangements
Education
Diploma -
CENTRAL HIGH SCHOOL
Bridgeport, ConnecticutSkills
- Bilingual-English/Spanish
- Great Verbal Communication
- Ability to multitask under pressure
- Strong Analytical Skills
- Technical Skills
- Great Time Management Skills
Timeline
Member Service Representative
GE Credit Union
05.2025 - Current
Customer service specialist
HOME DEPOT
01.2019 - 05.2025
Cashier
SHOPRITE
01.2015 - 01.2020
Diploma -
CENTRAL HIGH SCHOOL