Miosotys Icabalceta
HOMESTEAD
Summary
Dependable operations specialist with experience in fast-paced environments. Skilled in teamwork and critical thinking, contributing to effective day-to-day operations and improved customer engagement. Passionate about leveraging strengths to drive organizational success.
Overview
8
8
years of professional experience
Work History
Operations/ Client Services
Wen Parker
Miami, FL
09.2021 - Current
- Worked effectively in fast-paced environments.
- Assist with day-to-day operations, working efficiently and productively with all team members.
- Monitored cargo progress and provided regular updates to clients to ensure transparency.
- Generated and delivered comprehensive reports to enhance customer insights.
- Developed accurate project quotes to enhance customer engagement and satisfaction.
- Mastered and integrated new technology and software applications into daily operations.
- Oversaw timely preparation and distribution of invoices, ensuring compliance with financial protocols.
Assistant Sales Manager
Rent A Center
Miami, FL
05.2020 - 11.2020
- Developed and implemented promotional strategies to increase store visibility and drive sales growth.
- Assisted with Sales effort through telemarketing
- Developed strong client relationships for repeat business and increased referrals.
- Completed store opening and closing procedures by counting drawers and managing security.
- Increased customer satisfaction, ensuring prompt and accurate response to inquiries.
- Negotiated contracts with key clients to secure long-term partnerships.
Shift Manager
Pizza Hut
Miami, FL
12.2018 - 03.2019
- Coordinated scheduling to maximize staff coverage during peak hours, enhancing customer satisfaction.
- Supervised daily operations to ensure efficient service and adherence to quality standards.
- Trained and mentored team members on operational procedures and customer service excellence.
- Implemented inventory management practices, reducing waste and optimizing supply levels.
- Enforced health and safety regulations, ensuring compliance during food preparation and service.
Customer Service Representative
Laundromart
Miami, FL
08.2018 - 12.2018
- Processed and fulfilled customer orders accurately and promptly
- Resolved customer inquiries and complaints, improving satisfaction through effective communication and support
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Vanguard High School
OcalaSkills
- Positive demeanor
- Problem-solving
- Attention to detail
- Decision-making
- Critical thinking
- Project coordination
- Dependable and responsible
- Calm under pressure
- Active listening
- Friendly, positive attitude
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operations/ Client Services
Wen Parker
09.2021 - Current
Assistant Sales Manager
Rent A Center
05.2020 - 11.2020
Shift Manager
Pizza Hut
12.2018 - 03.2019
Customer Service Representative
Laundromart
08.2018 - 12.2018
High School Diploma -
Vanguard High School