Ariel Walker
Virginia Beach,VA
Summary
Experienced with client support, fostering positive relationships and resolving issues efficiently. Utilizes effective communication and problem-solving to ensure client satisfaction. Track record of adaptability and teamwork, driving successful outcomes in fast-paced setting.
Overview
11
11
years of professional experience
Work History
Client Service Representative
Pegasus Residential
Chesapeake, VA
11.2025 - Current
- Contributed to property marketing strategies that increased visibility and attracted potential tenants.
- Managed lease administration, ensuring compliance with company policies and local regulations.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Kept accurate records of all resident and tenant correspondence.
- Processed security deposit refunds.
- Streamlined rent collection processes, minimizing late payments through effective communication and follow-up strategies.
Portfolio Manager
Associa Community Management Corp
09.2023 - 11.2025
- Successfully managed a portfolio of HOA and condominium associations, ensuring compliance, financial stability, and strong community relations.
- Maintained portfolio delinquency rates below 3% through proactive communication, efficient collections, and collaboration with boards on enforcement strategies to enhance financial stability.
- Maintained portfolio delinquency rates below 3% through proactive communication, efficient collections, and board collaboration on enforcement strategies.
- Streamlined vendor management and contract negotiations, resulting in a 10-15% reduction in annual operating expenses.
- Streamlined vendor management and contract negotiations, achieving 10-15% reduction in annual operating expenses while improving service quality.
- Implemented standardized reporting system, enhancing financial transparency and reducing variance discrepancies month-over-month to support informed decision-making.
- Fostered strong relationships with board members and homeowners, earning recognition for responsiveness and professionalism.
Assistant Property Manager
The Bainbridge Companies
06.2021 - 04.2023
- Supported management of a 220+ unit luxury apartment community, maintaining an average occupancy rate of 97% and 100% leased status multiple months in a row.
- Maintained delinquency under 2% by building rapport with residents, offering payment plans, and coordinating timely collections with corporate.
- Coordinated unit turnovers with a 7-day average turn time, reducing vacancy loss and boosting monthly NOI.
- Facilitated budget preparation and monthly financial reporting, identifying expense control opportunities and revenue enhancement.
- Assisted with budget preparation and monthly financial reporting, identifying opportunities for expense control and increased revenue.
- Coordinated property events and marketing initiatives, enhancing community engagement and strengthening brand reputation.
- Trained and supervised leasing and maintenance staff to ensure compliance with company policies and resident satisfaction standards.
- Coordinated with Attorneys regarding collections, writ, and court dates.
Leasing Agent
The Bainbridge Companies
Suffolk, VA
10.2019 - 06.2021
- Conducted guided tours of floorplans tailored to prospect needs, enhancing engagement.
- Performed background and credit checks to qualify prospective renters.
- Resolved grievances and complaints promptly, improving renter satisfaction.
- Completed lease applications and filed paperwork.
- Followed up on leads for potential renters, increasing conversion opportunities.
- Inspected mailroom, laundry facilities and common areas for issues and equipment malfunction.
- Utilized property management software for efficient administration and communication.
Leasing Agent
Lincoln Military Housing
Norfolk, VA
09.2017 - 10.2019
- Planned and executed community outreach programs to increase brand loyalty.
- Planned and executed community outreach programs, enhancing brand loyalty through increased community engagement.
- Managed crisis communication efforts, effectively addressing negative publicity and preserving company reputation.
- Demonstrated calmness during stressful interactions to foster a positive environment.
- Represented company at business gatherings and networking events, fostering relationships and promoting brand visibility.
- Maintained data accuracy and accessibility with strong document control and file naming practices.
Leasing Agent
BMR Investments
Chesapeake, VA
10.2015 - 09.2017
- Streamlined application processes, improving response times for prospective renters.
- Developed marketing strategies that increased property visibility and attraction rates.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
Education
High School Diploma -
Woodrow Wilson High School
PortsmouthSkills
- Customer service
- Client relationship management
- Sales support
- Attention to detail
- Time management abilities
- Conflict resolution
- Team collaboration
- Professionalism
- Staff coordination
- Property management software
- Regulatory compliance
- Contract management
- Financial reporting
- Positive demeanor
Timeline
Client Service Representative
Pegasus Residential
11.2025 - Current
Portfolio Manager
Associa Community Management Corp
09.2023 - 11.2025
Assistant Property Manager
The Bainbridge Companies
06.2021 - 04.2023
Leasing Agent
The Bainbridge Companies
10.2019 - 06.2021
Leasing Agent
Lincoln Military Housing
09.2017 - 10.2019
Leasing Agent
BMR Investments
10.2015 - 09.2017
High School Diploma -
Woodrow Wilson High School