MIOU GOUN
Omaha
Summary
Dynamic professional with extensive experience as a Residential Support Specialist at OMNI, excelling in client relationship building and crisis intervention. Proven ability to enhance resident well-being through effective communication and personalized care plans. Recognized for maintaining safety compliance and fostering a supportive environment, ensuring high levels of client satisfaction.
Overview
6
6
years of professional experience
Work History
Residential Support Specialist
OMNI
Omaha
05.2024 - Current
- Provided daily support for residents with developmental disabilities and mental health needs.
- Facilitated group activities to promote social interaction and community engagement.
- Monitored resident behavior and reported changes to the clinical team promptly.
- Maintained accurate documentation of resident progress and incidents per agency standards.
- Ensured a safe and clean living environment by following established safety protocols.
- Ensured a safe environment by conducting regular room inspections and maintaining security protocols.
- Assisted with medication administration and monitored its effects on clients.
- Assisted residents with personal tasks such as laundry, shopping trips, meal preparation.
- Developed relationships built on trust so that residents felt comfortable discussing their feelings openly.
- Intervened in crisis situations to de-escalate conflicts or dangerous behaviors.
- Attended weekly team meetings to discuss resident progress and strategies for improvement.
Supervisor
Vytals Lawns
Omaha
05.2023 - 05.2025
- Oversaw cash transactions, ensuring accuracy and security in client payments and deposits.
- Managed budget allocation for equipment maintenance, employee wages, and operational expenses.
- Led a team of lawn care specialists, optimizing schedules and task assignments to enhance efficiency.
- Conducted performance evaluations, providing constructive feedback to promote professional growth.
- Maintained service quality by inspecting completed work against established benchmarks.
- Ensured compliance with safety regulations by conducting training and enforcing protective measures.
- Handled customer inquiries and complaints, fostering strong relationships to support business retention.
- Interacted with clients to gather feedback, continuously improving service offerings.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Delivery Driver
Uber
Omaha
05.2019 - 03.2025
- Provided exceptional customer service, addressing inquiries, concerns, and special requests promptly and courteously.
- Demonstrated adaptability and problem-solving skills in navigating diverse delivery environments and addressing unforeseen challenges.
- Received commendations from customers and supervisors for reliability, professionalism, and dedication to service excellence.
- Paid close attention to orders to ensure accuracy and quality for customer satisfaction.
- Uphold company standards for product quality, presentation, and customer satisfaction, contributing to positive brand reputation and repeat business.
Direct Support Professional
My Life LLC
Omaha
08.2019 - 05.2020
- Provided compassionate care and support to individuals with diverse needs and abilities in a positive environment.
- Assisted clients with activities of daily living including cleaning, dressing, and meal preparation, promoting independence and dignity.
- Facilitated recreational and therapeutic activities to promote physical, emotional, and social well-being, enhancing quality of life for clients.
- Participated in ongoing training and professional development opportunities to enhance knowledge and skills in the field of developmental disabilities and caregiving.
- Documented client progress, behavior observations, and care interventions accurately and comprehensively, maintaining confidentiality and compliance with regulations.
- Implemented individualized care plans developed in collaboration with healthcare professionals and family members, ensuring personalized support and goal attainment.
Education
Associate's Degree - General Study
Iowa Western Community College
Council Bluffs, IA12.2021
Associate's Degree - Liberal Arts
Metropolitan Community College Area
Omaha, NE08.2019
Skills
- Time management
- Bilingual - Native French Speaker
- Client relationship building
- Customer service
- Customer Satisfaction
- Dependability
- Communication
- Complaints resolution and conflicts de-escalation
- Health and safety management
- Problem solving
- Relationship building
- Performance Evaluation
- Team Management
- Safety Compliance
- Leadership
- Client relationship management
- Effective communication
- Attention to detail
- Confidentiality practices
Timeline
Residential Support Specialist
OMNI
05.2024 - Current
Supervisor
Vytals Lawns
05.2023 - 05.2025
Direct Support Professional
My Life LLC
08.2019 - 05.2020
Delivery Driver
Uber
05.2019 - 03.2025
Associate's Degree - General Study
Iowa Western Community College
Associate's Degree - Liberal Arts
Metropolitan Community College Area