Miquela Martinez
Espanola
Summary
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Dependable and reliable, ready to learn and grow with your company. Detailed worker with excellent communication, time management and computer skills. I am able to obtain a Q clearance and HRP.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant/Front Desk Receptionist
National Sinus Institute
Los Alamos
06.2025 - Current
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient records using electronic health record systems.
- Scheduled patient appointments and coordinated follow-up care.
- Administered medications and monitored patient responses.
- Educated patients on treatment plans and health maintenance.
- Collected and processed lab samples for diagnostic testing.
- Provided excellent customer service in a fast-paced medical environment.
- Maintained cleanliness and organization of clinical spaces and equipment.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Organized charts, documents and supplies to maintain team productivity.
- Assisted in patient intake by collecting medical histories and updating records.
- Prepared examination rooms by sanitizing equipment and organizing supplies.
- Supported physicians during procedures by providing necessary instruments and materials.
- Managed appointment scheduling and coordinated patient follow-ups efficiently.
- Conducted basic laboratory tests and prepared specimens for analysis accurately.
- Maintained inventory of medical supplies, ensuring availability for daily operations.
- Communicated with insurance companies to verify patient coverage effectively.
Medical Assistant
Nephrophiles LLC
Santa Fe
12.2024 - Current
- Taking vital signs
- Preparing patients for examinations
- Collecting urine samples
- Maintaining patient records
- Scheduling appointments
- Contacting patients regarding lab, X-Ray, and Ultrasound results
- Following the nephrologist’s instructions and ensuring smooth patient flow in the clinic
- Taking medical history and updating patient information
- Preparing examination rooms and equipment
- Administering medications directed by the doctor
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations.
- Typed reports and correspondence, fostering internal and external communication
- Maintained correspondence files to facilitate office operations.
- Explained treatment procedures, medications, diets, or physicians' instructions to patients.
- Conducted pre-authorizations and referrals to meet third-party insurer requirements.
- Screened incoming phone calls, taking messages or forwarding to appropriate staff.
CSR
Presbyterian Hospital
Espanola
06.2024 - 11.2024
- Scheduling appointments
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations.
- Performed bookkeeping duties, such as credits and collections, preparing and sending financial statements and bills and keeping financial records.
- Operated office equipment, such as voice mail messaging systems and used word processing, spreadsheet and other software applications to prepare reports, invoices, financial statements, letters, case histories and medical records.
- Transmitted correspondence and medical records by mail, e-mail and fax.
- Scheduled tests and procedures for patients, such as lab work and x-rays, based on physician orders.
- Conducted pre-authorizations and referrals to meet third-party insurer requirements.
- Facilitating accurate records.
- Documented medical data in patient charts
- Greeted and logged in patients arriving at the office and clinic.
- Scheduled patients for exams and screenings.
- Scanned and documented new patient information in electronic health records for registration purposes.
- Collected co-payments and co-insurance and issued appropriate receipts during check-in.
- Screened incoming phone calls, taking messages or forwarding to appropriate staff.
- Greeted patients immediately upon arrival, providing excellent customer service.
- Recorded patient and insurance payments, maintaining accurate financial records.
- Evaluated daily schedules accommodating patient flow and minimizing missed appointments.
Laborer
Los Alamos National Laboratory
Los Alamos
05.2023 - 02.2024
- Transporting materials around the site.
- Performing manual tasks, loading equipment and replenishing stock and materials.
- Regularly reporting to the site supervisor or foreman.
- Preparing and cleaning the site for other tradespeople.
- Maintains all safety standards.
- Effectively using heavy and light equipment, depending on the job assignment.
- Assembling scaffolding or other pieces of equipment and digging or filling in pits throughout the construction process.
Medical Assistant/Front Desk Receptionist
Medical Associates of Northern New Mexico
Los Alamos
08.2022 - 12.2022
- Documented medical data in patient charts, facilitating accurate records.
- Provided patient education and after visit care instructions to foster care continuum.
- Triaged patients and performed vital checks for patient flow facilitation.
- Cleaned treatment rooms and medical instruments, complying with infection control standards.
- Complied with personal protective equipment requirements to protect against exposure to infectious body fluids and other hazardous substances.
- Maintained established quality control standards, driving continuous improvement efforts.
- Worked interdependently with other professionals to provide quality health care to patients.
- Conducted pre-authorizations and referrals to meet third-party insurer requirements.
- Delivered administrative support to physician practices aiding in quality healthcare services.
- Assisted physicians and nursing personnel with injections, phlebotomy, and other patient care procedures.
- Authorized drug refills and provided prescription information to pharmacies.
- Greeted and logged in patients arriving at the office and clinic.
Medical Assistant and Front Desk Receptionist
UlTImed Urgent Care
Santa Fe
01.2022 - 07.2022
- Scheduled patients for exams and screenings.
- Typed reports and correspondence, fostering internal and external communication.
- Maintained correspondence files to facilitate office operations.
- Liaised cross-functionally, assisting back-office staff with labs and tests.
- Scanned and documented new patient information in electronic health records for registration purposes.
- Collected co-payments and co-insurance and issued appropriate receipts during check-in.
- Screened incoming phone calls, taking messages or forwarding to appropriate staff.
- Greeted patients immediately upon arrival, providing excellent customer service.
- Recorded patient and insurance payments, maintaining accurate financial records.
- Evaluated daily schedules accommodating patient flow and minimizing missed appointments.
- Used basic knowledge of medical terminology in daily office tasks.
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations.
- Performed bookkeeping duties, such as credits and collections, preparing and sending financial statements and bills and keeping financial records.
- Operated office equipment, such as voice mail messaging systems and used word processing, spreadsheet and other software applications to prepare reports, invoices, financial statements, letters, case histories and medical records.
- Transmitted correspondence and medical records by mail, e-mail and fax.
- Scheduled tests and procedures for patients, such as lab work and x-rays, based on physician orders.
Medical Assistant and Front Desk Receptionist
Trinity Urgent Care
Los Alamos
08.2021 - 01.2022
- Cleaned treatment rooms and medical instruments, complying with infection control standards.
- Obtained patient medical histories for inclusion in records.
- Assisted physicians and nursing personnel with injections, phlebotomy, and other patient care procedures.
- Provided patient education and after visit care instructions to foster care continuum.
- Documented medical data in patient charts, facilitating accurate records.
- Delivered administrative support to physician practices aiding in quality healthcare services.
- Conducted pre-authorizations and referrals to meet third-party insurer requirements.
- Stocked supplies and instruments for examination rooms.
- Triaged patients and performed vital checks for patient flow facilitation.
- Worked interdependently with other professionals to provide quality health care to patients.
- Performed routine laboratory tests and sample analyses.
- Contacted medical facilities or departments to schedule patients for tests or admission.
- Scheduled appointments for patients.
- Performed general office duties, such as answering telephones, taking dictation and completing insurance forms.
- Authorized drug refills and provided prescription information to pharmacies.
- Collected blood, tissue and other laboratory specimens, logged specimens and prepared them for testing.
- Showed patients to examination rooms and prepared for physicians.
- Explained treatment procedures, medications, diets, or physicians' instructions to patients.
- Prepared and administered medications as directed by the physician.
- Operated x-ray, electrocardiogram (EKG), and other equipment to administer routine diagnostic tests.
- Prepared treatment rooms for patient examinations, kept rooms neat and clean.
- Obtained medical information and measured vital signs, weight and height.
- Helped physicians examine and treat patients, handing them instruments and materials and performing such tasks as giving injections and removing sutures.
- Changed dressings on wounds.
- Kept financial records and performed other bookkeeping duties, such as handling credit and collections and mailing monthly statements to patients.
GI Technician and Front Desk Receptionist
Los Alamos Medical Center
Los Alamos
03.2021 - 06.2021
- Assisted physicians and registered nurses in conduct of endoscopic procedures.
- Placed devices such as blood pressure cuffs, pulse oximeter sensors, nasal cannulas, surgical cautery pads and cardiac monitoring electrodes on patients to monitor vital signs.
- Disinfected, and calibrate scopes and other endoscopic instruments according to manufacturer recommendations and facility standards.
- Positioned or transported patients in accordance with instructions from medical personnel.
- Maintained and repaired endoscopic equipment.
- Collected specimens from patients, used standard medical procedures.
- Disposal of waste and specimens.
- Attended in-service training to validate and refresh basic professional skills.
- Read current literature, talk with colleagues, or participated in professional organizations or conferences to keep abreast of developments in endoscopy.
- Maintained inventories of endoscopic equipment and supplies.
- Performed safety checks to verify proper equipment functioning.
- Prepared suites and rooms accorded to endoscopic procedure requirements.
- Performed routine and scheduled maintenance services.
- Maintained proper sterile field during surgical procedures.
- Prepared, cared for and disposed of tissue specimens taken for laboratory analysis.
- Ordered surgical supplies.
- Monitored and continually assessed operating room conditions, including patient and surgical team needs.
- Assisted surgical team to scrub and put on gloves, masks and surgical clothing.
- Washed and sterilized equipment using germicides and sterilizers.
- Observed patients' vital signs to assess physical condition.
- Worked with coworkers to complete tasks.
Apparel Sales Associate
Smith's MarketPlace
Los Alamos
09.2020 - 01.2021
- Displaying products effectively and keeping product neat and orderly.
- Participated in ongoing training to enhance my own job skills and knowledge.
- Provided efficient and courteous service to customers at all times.
- Responding quickly to meet customer needs and resolve problems.
- Worked with coworkers to complete tasks.
- Performed routine and scheduled maintenance services.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Provided product information and resolved concerns to assist customers.
- Stocked and replenished merchandise according to store merchandising layouts.
- Ticketed, arranged and displayed merchandise to promote sales.
- Developed positive customer relationships through friendly greetings and excellent service.
- Informed customers about sales and promotions to boost overall sales.
- Marked clearance products with updated price tags.
- Assisted customers with choices by providing information about available apparel products.
- Demonstrated use and operation of merchandise.
- Recommended, select and help locate and obtain merchandise based on customer needs and desires.
- Arranged and displayed merchandise to promote sales.
- Inventoried stock and requisitioned new inventory.
- Greeted customers and ascertained what each customer wanted and needed.
- Cleaned shelves, counters and tables.
Skills
- Team Player
- Works Well Under Stress And Pressure
- Wound Care
- Treatment Room Preparation
- Pharmacy Relations
- Problem Anticipation And Resolution
- Cleaning And Organizing
- Coordinating Drug Refills
- Operating EKG Equipment
- Updating Medical Records
- Multi-Line Telephone System Operation
- Patient Relations
- Examination Preparation
- Professional Bedside Manner
- Charting Expertise
- HIPAA Compliance
- Referral Verification
- Visitor And Customer Relations
- Computer Proficiency
- Positive Attitude And Energetic
- Data Research And Analysis
- Telephone Etiquette
- Data Entry And Database Software
- Greeting And Seating Clients
- Call Answering And Routing
- Office Supplies And Inventory Availability
- Record Keeping
- Administrative Office Operations
- Accounting And Billing Software
Certification
Basic Life Support (CPR and AED)
Timeline
Medical Assistant/Front Desk Receptionist
National Sinus Institute
06.2025 - Current
Medical Assistant
Nephrophiles LLC
12.2024 - Current
CSR
Presbyterian Hospital
06.2024 - 11.2024
Laborer
Los Alamos National Laboratory
05.2023 - 02.2024
Medical Assistant/Front Desk Receptionist
Medical Associates of Northern New Mexico
08.2022 - 12.2022
Medical Assistant and Front Desk Receptionist
UlTImed Urgent Care
01.2022 - 07.2022
Medical Assistant and Front Desk Receptionist
Trinity Urgent Care
08.2021 - 01.2022
GI Technician and Front Desk Receptionist
Los Alamos Medical Center
03.2021 - 06.2021
Apparel Sales Associate
Smith's MarketPlace
09.2020 - 01.2021