Mir Ali
Director Of Operations
Bolingbrook,IL
Summary
A position as the VP of Operations in a growth ready company. Focused Director of Operations with 20 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures leveraging world class operations in a fast paced environment.
Overview
2
2
Languages
8
8
years of post-secondary education
27
27
years of professional experience
Work History
Director of Operations
Shamrock Companies
Hinsdale, IL
01.2005 - 09.2021
- Oversaw day-to-day production activities in accordance with business objectives.
- Defined, implemented and revised operational policies and guidelines.
- Set team and individual KPIs and provided regular, actionable feedback.
- Provided documentation of all processes to comply with regulations and company policies.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Kept up-to-date with industry trends and identified areas of opportunity to drive improvements.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Analyzed technology, resource needs and market demand to plan and assess feasibility of company projects.
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Monitored budget and utilized operational resources.
- Led change and transformation across business areas to deliver benefits and align company resources.
- Achieved team goals through formalized training plans, coaching and performance management.
- Interacted well with CEO, brand and customers to build connections and nurture relationships.
- Increased profits by assessing effectiveness of current policies and remodel projects.
- Increased YOY sales by 22% average by establishing goals, overseeing performance and monitoring all customer driven metrics.
Area Manager
Shamrock Companies, Franchisee of Yum! Brands, KFC, Taco Bell
Hinsdale, IL
01.2001 - 01.2005
- Management experience of 8-16 restaurants.
- Staffing assistance and providing direction on restaurant level operations.
- P&L management, budgeting.
- Excellent team building and communication skills.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Acquired 3 new stores within district in 6 months.
International Purser
United Airlines
Chicago, IL
01.1995 - 01.2001
- Responsible for crew onboard and safety of all passengers.
Education
Business Administration
University of California, Berkeley
Berkeley, CA 08.1992 - 05.1994
Diploma -
Glenbard South High School
02.1986 - 06.1992
Skills
Capital spending
undefinedAccomplishments
- Achieved projected growth levels through effectively managing P&L and business strategies.
- Achieved the Golden Bell Award for more that 60% of our restaurants.
- Achieved top ratings consistently in customer driven metrics as the top operator in the DMA.
- Growth to 48 locations from 2 locations within 10 years and proven profitability YOY consistently.
Affiliations
- Rotary International
- Chair - Plan Commission Village of Bolingbrook
- Past Chair - Bolingbrook Area Chamber of Commerce
- Vice President - Association of Pakistani Americans
- Citizens Advisory Board Member - Pace Bus
- Coach - Bolingbrook Youth Cricket League
Timeline
Director of Operations
Shamrock Companies
01.2005 - 09.2021
Area Manager
Shamrock Companies, Franchisee of Yum! Brands, KFC, Taco Bell
01.2001 - 01.2005
International Purser
United Airlines
01.1995 - 01.2001
Business Administration
University of California, Berkeley
08.1992 - 05.1994
Diploma -
Glenbard South High School
02.1986 - 06.1992
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