Mira Kim
San Jose,CA
Summary
Versatile, growth-driven professional with a well-rounded technical and administrative skill set, including a proven ability to exercise sound judgment, think quickly and efficiently to meet challenges, and adapt rapidly to the ever-changing demands of fast-paced, dynamic environments. Armed with strong organizational and critical thinking skills, keen attention to detail, and the ability to multi-task on high-volume caseloads and work independently while accomplishing targets within the specific turn around time. Implement planned projects and programs through excellent organizational skills built on unparalleled perceptiveness, practical application of best practices, and relentless pursuit for results that surpass challenges.
CORE COMPETENCIES: Operations & Administrative Management | Accounting Functions Management | Marketing Analytics Strategic Planning & Direction | Customer Service Excellence | Project Management & Delivery | Continuous Process Improvement | Sales & Account Management | Opportune Decision-making Skills | Analytical & Critical Thinking Skills | People Management | Problem solving Skills | Strategic Marketing Plans | Brand Analytics | Customer Acquisition | Retail Management | Interpersonal & Communication Skills | Financial Reporting.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Account Specialist
JB Telecome
08.2023 - 09.2024
- B2B Client Management: Managed a portfolio of high-value corporate clients, ensuring that service level agreements (SLAs) were met and addressing customer needs, leading to a 10% increase in client retention.
- Strong Communication and Negotiation: Conducted regular client meetings to review service performance, identify upselling opportunities, and negotiate contract renewals, resulting in a 20% revenue growth from key accounts.
- Vendor Relationships and Budgeting: Oversaw vendor contracts and purchasing for telecom services, effectively managing resources and adhering to strict budgets to optimize cost efficiency.
- Financial Reporting: Prepared detailed financial reports on account profitability, budget tracking, and forecasting, ensuring accurate and timely submissions for management review.
- Administrative Skills and Resource Management: Coordinated all account-related administrative tasks, including scheduling, resource allocation, and invoicing, ensuring seamless client support.
- Familiarity with Financial Systems: Utilized SAP and QuickBooks to manage account transactions, track billing, and process client payments, ensuring all financial operations were compliant and up-to-date.
- Office Operations Oversight: Played a key role in office operations by streamlining processes, optimizing workflow efficiencies, and ensuring the office was fully stocked and operational to support the client management team.
- Organizational Management and Team Leadership: Led cross-functional teams to deliver projects on time and within budget, ensuring high-quality service delivery and client satisfaction.
- Project Management & Office Software Proficiency: Managed project timelines using Microsoft Office and Google Workspace to coordinate team efforts, track project deliverables, and ensure completion of all tasks according to schedule.
E-Commerce Specialist /Account Manager
Digital Outlet Inc
07.2017 - 06.2023
- Reinforce e-commerce marketing strategies by implementing annual plans, integrating communications across various channels, and establishing mutually beneficial partnerships to drive marketing programs and heighten a premier customer experience.
- Define quantifiable objectives and devise e-commerce marketing strategies according to the market and target audience, to produce customer-focused campaigns that positively position the brand, increase engagement, and drive attachment rate.
- Manage multiple store accounts and customers who purchase through company stores on the eBay platform, responsible for receiving wholesale orders, payments, and shipping, handling disputes, and resolving refund issues, among others.
- Evaluate the overall market landscape, provide market analysis, define the ideal customer profiles, and conduct a competitive analysis for product differentiation and positioning.
- Perform accounting functions, liaise with business vendors and between departments on payment issues, and with the accounting department to manage vendor creation for invoices and contracts.
- Use QuickBooks to input sales and expenses data, make invoices, and send them to wholesale customers.
- Provide insights on customer and market trends to support assortment selection and identify assortment gaps, ensuring good customer service by addressing and ensuring the timely resolution of customer issues or comments.
- Evaluate the overall market landscape, provide market analysis, define the ideal customer profiles, and conduct a competitive analysis for product differentiation and positioning.
- Key Accomplishment: ✓ Implement efficient sales processes and strategies to attain maximum profitability, generating $8.5+M in sales over the past 4 years.
Business Development Specialist
Tiger Claw
Vocal Teacher, Conductor
AMASE
Kids Choir Conductor
Emanuel Church
Music Vocal Coach
Valley Angelic Vocal Studio
Mortgage Processor
Hanmi Financial
Education
Vocal, BM - Music, Performance
San Jose State University, Music Department
Skills
✓ Operations Leadership & Project Management: Recognized for implementing solution-centered and client-focused methods when executing diverse tasks Enforce unrivaled design and creative skills to augment project outcomes and determine solutions for the issues while competently complying with the specifications and quality standards
✓ Cross-functional Collaboration: Cultivate trusting relationships with stakeholders to discuss and attain the set objectives, encourage operational progression, and assess the varying results for future process improvement Possess the interpersonal, communicative, and collaborative skills necessary to build productive relationships across an organization involving varying levels of expertise
Accomplishments
✓ Scholarship Awardee, Vocal Competition Award
Certification
- Property and Casualty Insurance License
Timeline
Account Specialist
JB Telecome
08.2023 - 09.2024
E-Commerce Specialist /Account Manager
Digital Outlet Inc
07.2017 - 06.2023
- Property and Casualty Insurance License
Business Development Specialist
Tiger Claw
Vocal Teacher, Conductor
AMASE
Kids Choir Conductor
Emanuel Church
Music Vocal Coach
Valley Angelic Vocal Studio
Mortgage Processor
Hanmi Financial
Vocal, BM - Music, Performance
San Jose State University, Music Department
Similar Profiles
SANDEEP SINGHSANDEEP SINGH
Customer Care Representative at Telecome Pvt LtdCustomer Care Representative at Telecome Pvt Ltd
Renu YatiRenu Yati
Computer Data Entry Operator at Rani Sati TelecomeComputer Data Entry Operator at Rani Sati Telecome
Shubham Pratap SinghShubham Pratap Singh
Manager at Ganga TelecomeManager at Ganga Telecome