Abigail Courtenay
Louisville,KY
Summary
Dedicated team player with a solid background in register operations and customer service excellence. Committed to facilitating seamless front-end processes while attentively responding to customer inquiries. Proven ability to collaborate effectively, ensure reliability, and complete tasks with precision.
Overview
8
8
years of professional experience
Work History
Cashier
Raising Cane's Restaurants
Louisville, Kentucky
06.2024 - 10.2024
- Greeted patrons, speaking clearly to take orders and give details about food items.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Managed multiple tasks simultaneously while maintaining a high level of efficiency and accuracy.
- Maintained knowledge of current menu items, prices, and promotions.
- Worked nights, weekends, and holidays, and maintained calm, pleasant demeanor.
- Verified that orders were accurate and complete before delivering them.
Customer Service Representative
Peckham Industries
Phoenix, AZ
10.2023 - 03.2024
- Assisted in expediting passport appointments within two weeks of travel dates.
- Cultivated rapport with customers through amiable engagement.
- Facilitated embassy communication for individuals stranded internationally due to lost documentation.
Teacher Assistant
Loving Childcare
Elmont, New York
06.2019 - 08.2023
- Supported teachers in implementing new instructional strategies and techniques.
- Created lesson plans based on established curriculum guidelines.
- Set up and assisted with audiovisual equipment operation.
Sales Associate
Dollar Tree
Commack, New York
05.2018 - 09.2018
- Chosen and positioned merchandise tailored to customers' interests.
- Handled returns, exchanges, and refunds following company policies.
- Performed cash register operations, ensuring accurate transaction balancing.
Sales Associate
Toys"R"Us
Commack, New York
10.2017 - 02.2018
- Recommended, selected and located merchandise based on customer desires.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Demonstrated product features and benefits for customers' needs.
Cashier
Burger King
Huntington, , NY
03.2017 - 06.2017
- Processed returns and exchanges of merchandise in accordance with store policies.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Education
High School Diploma -
Amityville High School
Amityville, NY06-2019
Veterinarian Assistant Certification - Veterinary Science
Barry Tech
Westbury, NY06-2019
Some College (No Degree) - Business Administration
Campus Edu
Skills
- Scheduling
- Customer education
- High-energy attitude
- Adaptive team player
- Follow-up skills
- Task prioritization
- Time management
- Customer service
Timeline
Cashier
Raising Cane's Restaurants
06.2024 - 10.2024
Customer Service Representative
Peckham Industries
10.2023 - 03.2024
Teacher Assistant
Loving Childcare
06.2019 - 08.2023
Sales Associate
Dollar Tree
05.2018 - 09.2018
Sales Associate
Toys"R"Us
10.2017 - 02.2018
Cashier
Burger King
03.2017 - 06.2017
High School Diploma -
Amityville High School
Veterinarian Assistant Certification - Veterinary Science
Barry Tech
Some College (No Degree) - Business Administration
Campus Edu