Mira Marasini
129 Watervale Rd,MA
Overview
9
9
years of professional experience
Work History
DEO II
Lockwood Hills
06.2019 - Current
- Review and verify various types of documents for accuracy and completeness.
- Identify and resolve discrepancies in documentation.
- Perform data entry and maintain accurate databases with reviewed documents.
- Ensure compliance with company standards, legal regulations, and policies.
- Organize and maintain both electronic and physical document filing systems.
- Collaborate with other teams to gather required information for document verification.
- Generate reports based on reviewed documents.
- Respond to internal and external queries regarding document status.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
Job Trainer /Crew Member
Dunkin' Donuts
11.2018 - 05.2019
- Conducted regular follow-ups with trained employees to ensure long-term retention of skills learned during training sessions.
- Delivered comprehensive training sessions for new hires, ensuring a smooth onboarding process and enhanced productivity.
- Spearheaded an initiative to update outdated training materials, resulting in more accurate information being provided to trainees.
- Created engaging training materials using various multimedia tools, enhancing the overall learning experience for participants.
Customer Service Cashier
NIC ASIA BANK LIMITED
03.2016 - 08.2018
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Set up new sales displays each week with fresh merchandise.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
Master Of Business Administration - Finance
IAU
Los Angeles, CA10.2016
Bachelor Of Business Studies - Finance
Oxford College
Butwal Nepal09.2013
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Cash Handling
- Creative Thinking
- Product promotion
Timeline
DEO II
Lockwood Hills
06.2019 - Current
Job Trainer /Crew Member
Dunkin' Donuts
11.2018 - 05.2019
Customer Service Cashier
NIC ASIA BANK LIMITED
03.2016 - 08.2018
Master Of Business Administration - Finance
IAU
Bachelor Of Business Studies - Finance
Oxford College