Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Mira Marasini

129 Watervale Rd,MA

Overview

9
9
years of professional experience

Work History

DEO II

Lockwood Hills
06.2019 - Current
  • Review and verify various types of documents for accuracy and completeness.
  • Identify and resolve discrepancies in documentation.
  • Perform data entry and maintain accurate databases with reviewed documents.
  • Ensure compliance with company standards, legal regulations, and policies.
  • Organize and maintain both electronic and physical document filing systems.
  • Collaborate with other teams to gather required information for document verification.
  • Generate reports based on reviewed documents.
  • Respond to internal and external queries regarding document status.
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed time efficiently in order to complete all tasks within deadlines.

Job Trainer /Crew Member

Dunkin' Donuts
11.2018 - 05.2019
  • Conducted regular follow-ups with trained employees to ensure long-term retention of skills learned during training sessions.
  • Delivered comprehensive training sessions for new hires, ensuring a smooth onboarding process and enhanced productivity.
  • Spearheaded an initiative to update outdated training materials, resulting in more accurate information being provided to trainees.
  • Created engaging training materials using various multimedia tools, enhancing the overall learning experience for participants.

Customer Service Cashier

NIC ASIA BANK LIMITED
03.2016 - 08.2018
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Set up new sales displays each week with fresh merchandise.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Education

Master Of Business Administration - Finance

IAU
Los Angeles, CA
10.2016

Bachelor Of Business Studies - Finance

Oxford College
Butwal Nepal
09.2013

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Cash Handling
  • Creative Thinking
  • Product promotion

Timeline

DEO II

Lockwood Hills
06.2019 - Current

Job Trainer /Crew Member

Dunkin' Donuts
11.2018 - 05.2019

Customer Service Cashier

NIC ASIA BANK LIMITED
03.2016 - 08.2018

Master Of Business Administration - Finance

IAU

Bachelor Of Business Studies - Finance

Oxford College
Mira Marasini