Miroslava Shmalyukh
Lynnwood,WA
Summary
Professional banker with substantial experience in financial services, relationship management, and customer satisfaction. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in client consultations, transaction processing, and compliance with financial regulations. Reliable, results-driven, and equipped with solid background in banking operations and customer service.
Overview
7
7
years of professional experience
Work History
Associate Banker
JPMorgan Chase
Covington, WA
08.2021 - 11.2025
- Assisted clients with account inquiries and transaction processing to enhance customer satisfaction.
- Collaborated with team members to streamline daily operations and improve service efficiency.
- Resolved customer issues promptly, ensuring adherence to company policies and enhancing client trust.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Balanced teller drawers and ATM cash.
- Mentored new associates on bank policies, product offerings, sales techniques, customer service standards ensuring smooth integration into the team environment.
- Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
- Opened, closed, and updated accounts for customers.
- Educated customers on features and benefits of banking products and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Educated customers on online banking and mobile banking applications.
- Assisted customers with banking needs and inquiries.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Executed wire transfers, stop payments and account transfers.
- Supported branch management with administrative tasks such as scheduling appointments, filing documents, generating reports, and maintaining office supplies inventory.
Customer Service Representative
Performance Home Medical
Kent, WA
01.2020 - 08.2020
- Provided exceptional customer support via phone and email, resolving inquiries effectively.
- Assisted customers in understanding product features and benefits, enhancing user experience.
- Processed orders and managed returns efficiently, ensuring timely delivery of medical supplies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Team Lead
Jamba Juice
Covington, WA
03.2019 - 11.2019
- Oversaw daily operations, ensuring compliance with food safety standards and company policies.
- Trained and mentored new team members on product preparation and customer service protocols.
- Developed staff schedules to maintain optimal coverage during peak business hours.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Education
High School Diploma -
Nationwide Academy
Hollywood, FL11.2018
Skills
- Time Management
- Organizational Skills
- Banking regulations
- Branch operations
- Cash management
- Customer service
- Teller experience
- Due diligence
- Educating clients
- Developing customer relationships
- Customer Service-oriented
- Relationship building
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Associate Banker
JPMorgan Chase
08.2021 - 11.2025
Customer Service Representative
Performance Home Medical
01.2020 - 08.2020
Team Lead
Jamba Juice
03.2019 - 11.2019
High School Diploma -
Nationwide Academy