Mira Roberts
Rohnert Park,CA
Summary
Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, with friendly and approachable demeanor. Passionate about learning and seeking opportunities to gain practical experience.
Overview
5
5
years of professional experience
Work History
Barista
Peet's Coffee
Cotati, CA
02.2025 - Current
- Provided exceptional customer service, fostering positive relationships with patrons.
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Assisted in training new baristas on beverage preparation and customer interaction techniques.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Resolved customer complaints effectively, ensuring satisfaction and loyalty to the brand.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Controlled line and crowd with quick, efficient service.
Internship Coordinator/Front Desk Intern
Nevada County Human Resources Internship
Nevada City
08.2023 - 05.2024
- Supported recruitment processes by screening resumes and conducting initial interviews to identify suitable candidates.
- Assisted in the recruitment and selection process for interns.
- Assisted in recruitment processes, including resume screenings and conducting initial interviews.
- Maintained communication channels to address concerns and provide support throughout the internship.
- Helped with the organization of training sessions and orientation programs for interns.
- Maintained accurate records of employee information.
- Assisted in organizing company events and employee engagement activities.
- Coordinated orientation programs for interns to prepare them for their roles and responsibilities.
- Facilitated communication channels to address concerns and offer support throughout internship experience.
Cashier
Ben Franklin Crafts and Frames
Grass Valley
03.2023 - 08.2023
- Greeted customers warmly, answered questions, and assisted in locating products or services to enhance customer experience.
- Scan or enter information, apply discounts, process returns and issue receipts. Maintain a high level of accuracy while handling transactions to minimize errors.
- Greet customers in a friendly demeanor, answer questions and provide assistance in locating products or services.
- Familiarized with products and services to effectively assist customers with inquiries and provide tailored recommendations.
Barista
Starbucks
Grass Valley
10.2021 - 08.2022
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Managed customer flow during peak hours to ensure efficient service. with quick, efficient service.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils and seating areas daily.
Education
Associates degree - Psychology
Sierra College
Grass Valley05-2024
Bachelor of Arts - Psychology
Sonoma State University
Rohnert Park, CA12-2026
High school diploma -
Forest Charter
Nevada City07-2021
Skills
- Cash Handling: Proficient in processing cash, credit, and debit transactions using a point-of-sale (POS) system
- Customer Service: Demonstrated ability to deliver excellent customer service by greeting and assisting customers in a friendly and professional manner
- Attention to detail and ability to multitask in a fast paced environment
- Expertise in crafting various beverages, such as lattes, cappuccinos, macchiatos, and frappuccinos
- Collaboration, cooperation, and the ability to work well with others toward common goals
- Taking initiative, working independently, and staying motivated to achieve goals
- Effective verbal and written communication, active listening, and the ability to convey information clearly and concisely
- Experience in using Microsoft products such as Outlook, Word, and Excel
- Experience with using programs such as Finance Pro, E-Verify and NeoGov
Timeline
Barista
Peet's Coffee
02.2025 - Current
Internship Coordinator/Front Desk Intern
Nevada County Human Resources Internship
08.2023 - 05.2024
Cashier
Ben Franklin Crafts and Frames
03.2023 - 08.2023
Barista
Starbucks
10.2021 - 08.2022
Associates degree - Psychology
Sierra College
Bachelor of Arts - Psychology
Sonoma State University
High school diploma -
Forest Charter