Mira Wilson
Sheffield Lake
Summary
Dedicated professional with expertise in customer service, adept at multitasking and effective time management. Committed to delivering exceptional customer experiences that foster loyalty and satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Enrichment Services Case Manager
NEIGHBORHOOD ALLIANCE
Elyria
05.2024 - 08.2025
- Delivered direct services to participants, including case assessment, coordination, and referrals.
- Ensured compliance with program and funding requirements.
- Generated operational and statistical reports as mandated by funding sources and the agency.
- Completed assessments for Home Delivered Meal Program in a timely manner.
Bilingual Case Manager/RRH Program Specialist
FrontLine Service
Cleveland
11.2017 - 04.2023
- Facilitated case management to promote self-sufficiency for families transitioning from shelters.
- Developed partnerships with employers and staffing agencies to improve job placement outcomes.
- Conducted interviews to assess needs and create individualized service plans.
- Educated participants on program requirements to ensure compliance and understanding.
- Established supportive relationships with participants to guarantee access to essential services.
- Assisted families in securing community resources and mainstream support services.
- Performed home visits to enhance housing stability and evaluate additional service needs.
- Maintained accurate documentation in accordance with agency productivity and accreditation standards.
Bilingual Field Enrollment / Eligibility Specialist
Cognosante LLC
Independence
10.2013 - 02.2016
- Worked under contract for the U.S. Department of Health and Human Services (HHS), Centers for Medicare & Medicaid Services (CMS).
- Utilized government laptops in conducting the enrollment process and daily responsibilities.
- Provided consumers with in-person support services to facilitate their enrollment in Qualified Health Plans through the Affordable Care Act (ACA).
- Assisted consumers in completing and submitting an eligibility application for health coverage at local hospitals, libraries, clinics and community centers.
- Reviewed consumers' eligibility determinations for enrollment in health coverage and premium tax or cost-sharing reductions.
- Assisted consumers in applying for exemptions and appeals.
- Managed Interactions with customers using the Customer Relations Management System (CRM) throughout the enrollment process.
- Conducted outreach, and public education activities to raise awareness about coverage options available under Medicaid, Chip, and the Marketplace.
- Helped train new representatives on the procedures and rules of the Insurance Marketplace, Affordable Care Act, Medicaid and daily job responsibilities.
Education
Bachelor of Arts - Spanish, Sociology, Management
JOHN CARROLL UNIVERSITY
University Heights, OHSkills
- Case assessment and compliance assurance
- Resource coordination and documentation management
- Individualized service planning
- Community outreach
Certification
- OH 20 Hour Real Estate Finance Course Expiring - September 23 , 2032. Acquired course completion certificate from Davis College.
- Notary Public Online Authorization- commission expiring on June 17 , 2026. Authorized to perform online notarizations in Ohio.
- Certified Notary Public- commission expiring on June 17 , 2026.
Timeline
Senior Enrichment Services Case Manager
NEIGHBORHOOD ALLIANCE
05.2024 - 08.2025
Bilingual Case Manager/RRH Program Specialist
FrontLine Service
11.2017 - 04.2023
Bilingual Field Enrollment / Eligibility Specialist
Cognosante LLC
10.2013 - 02.2016
Bachelor of Arts - Spanish, Sociology, Management
JOHN CARROLL UNIVERSITY
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