Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Hi, I’m

Miracle Allen

Waterbury,CT

Summary

Highly communicative professional with more than 2 years of expertise as Concierge for high-end Assisted living chains. Team player provides exceptional guest service. Background in industry positions at luxury assisted living community.

Overview

3
years of professional experience

Work History

Anthology Of Farmington

Concierge Team Leader
04.2022 - Current

Job overview

  • Coached, supported and developed team with goal of continuous growth and skill improvement.
  • Implemented and developed ticketing support and phone systems.
  • Tracked and optimized team metrics such as overall production, conversion rates, product types and customer satisfaction.
  • Conducted competitive research to understand best practices and potential differentiators.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.

Dunkin Donuts

Server
01.2021 - 04.2022

Job overview

  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Kept register accurate through correct billing, payment processing and cash management practices.

Jakes Burgers And Beer

Brand Ambassador
03.2020 - 01.2021

Job overview

  • Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
  • Communicated product information with confidence and educated consumers about company.
  • Engaged, educated and befriended customers to deliver amazing shopping experience.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Achieved and exceeded sales goals in line with prescribed selling strategy.
  • Contributed to social media content documenting brand's impact in on market.
  • Executed brand activations to standards and with professionalism.

Education

Tunxis Community College
Farmington, CT

Associate of Applied Science
06.2025

New Britain High School
New Britain, CT

High School Diploma
06.2020

Skills

  • Concierge Assistance
  • Social Media Platforms
  • Administering Social Media Accounts
  • Reservation Software
  • Customer Service Process Improvement
  • Dynamic Communication Skills
  • Customer Experience
  • Social Media Content Creation

Affiliations

  • International Association of Administrative Professionals
  • Association of Information Technology Professionals
  • APICS – Association for Supply Chain Management
  • American Society of Safety Professionals

Timeline

Concierge Team Leader

Anthology Of Farmington
04.2022 - Current

Server

Dunkin Donuts
01.2021 - 04.2022

Brand Ambassador

Jakes Burgers And Beer
03.2020 - 01.2021

Tunxis Community College

Associate of Applied Science

New Britain High School

High School Diploma
Miracle Allen