Highly communicative professional with more than 2 years of expertise as Concierge for high-end Assisted living chains. Team player provides exceptional guest service. Background in industry positions at luxury assisted living community.
Overview
3
years of professional experience
Work History
Anthology Of Farmington
Concierge Team Leader
04.2022 - Current
Job overview
Coached, supported and developed team with goal of continuous growth and skill improvement.
Implemented and developed ticketing support and phone systems.
Tracked and optimized team metrics such as overall production, conversion rates, product types and customer satisfaction.
Conducted competitive research to understand best practices and potential differentiators.
Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
Maintained front desk's concierge book to provide visitors with access to relevant local information.
Dunkin Donuts
Server
01.2021 - 04.2022
Job overview
Cultivated warm relationships with regular customers.
Worked with POS system to place orders, manage bills and handle complimentary items.
Explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset tables to keep dining room and work areas clean.
Kept register accurate through correct billing, payment processing and cash management practices.
Jakes Burgers And Beer
Brand Ambassador
03.2020 - 01.2021
Job overview
Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
Communicated product information with confidence and educated consumers about company.
Engaged, educated and befriended customers to deliver amazing shopping experience.
Showed understanding of customer's personal style and preferences when offering product advice.
Achieved and exceeded sales goals in line with prescribed selling strategy.
Contributed to social media content documenting brand's impact in on market.
Executed brand activations to standards and with professionalism.
Education
Tunxis Community College
Farmington, CT
Associate of Applied Science
06.2025
New Britain High School
New Britain, CT
High School Diploma
06.2020
Skills
Concierge Assistance
Social Media Platforms
Administering Social Media Accounts
Reservation Software
Customer Service Process Improvement
Dynamic Communication Skills
Customer Experience
Social Media Content Creation
Affiliations
International Association of Administrative Professionals
Association of Information Technology Professionals