Kenneth Joyner

• Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Offered friendly and efficient service to guest, handled challenging situations with ease.
• Developed and maintained courteous and effective working relationships.
• Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of facility.
• Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
• Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
• Reported suspicious activities and persons to law enforcement.
• Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
• Reported irregularities such as fire and safety hazards to maintenance.
• Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
• Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
• Expertly worked magnetometer and Garrett wand, scanning individuals quickly to keep lines continuously moving.

During my career as a Clerk with the U. S. Postal Service, I have work multiple assignments and levels.

As an Expeditor I was responsible for creating labels, assigning labels to the appropriate container, closing out labels, and dispatching mail to its appropriate destination.

As a Registered Mail Clerk, I was responsible for processing, securing, and dispatching registered mail to the appropriate destination.

As an Express Mail Clerk, I was responsible for expeditiously processing and dispatching Express mail to the appropriate destination

As an Automation Clerk, I was responsible for operating several different mail sorting machines, Letter Sorting Machines, Flat Sorting Machines, and Parcel Sorting Machines.

As a Distribution Clerk, I was responsible for distributing mail to each individual carrier according to their assigned routs. To perform this job a clerk would have to memorize all addresses that are assigned to each individual carrier.

As a lead Sales Associate, I was responsible for postal service daily operations, sales, and accountability.

Maintaining accountability of stamp stock and retail items.

Post Office box rentals and maintenance. Daily postal revenue collections, accountability, book keeping, and bank deposits.

• Examined, categorized and sorted incoming documents.
• Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
• Maintained physical and computer-based filing systems.
• Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
• Located missing file materials to help teams meet project deadlines and avoid lost man-hours.
• Adhered to company policies and government regulations regarding data oversight and confidentiality to promote overall information security.

Honorably discharged from the U. S. Army after serving 14 years, 3 months. (1979)

Achieved the rank of Sergeant First Class (E-7) in less than nine years, a rear accomplishment in any branch of the military.

Honor Graduate, Field Artillery Basic and Assigned Individual Training. (1979)

Distinguished Honor Graduate, Digital Subscribers Terminal Equipment Repair Course. (1984)

I received the highest trouble shooting score on record for this course.

Top Gunner two consecutive years. (1988-89)

Combat Service includes Operation Desert storm. (1991).

I served as the third Corps and Fort Hood Consumer Affairs Non-Commissioned Officer In charge. (1992-1993)

I was awarded the following medals for my service in Iraq during Operation Desert Storm.

Kuwait Liberation Medal,

National Defense Service Medal

Southwest Asia Service Medal with three Bronze Stars.

Desert Storm Ribbon.

Other medals awarded during my military service are,

Five Army Commendation Medals.

Ten Army Achievement Medals.

Four good Conduct Medals.