Shanda Steen
Spring Mountain, Cauldwell, Hanover,Jamaica
Summary
Customer-oriented Bartender offering 8 years of background preparing and serving alcoholic drinks. Versed in maintaining liquor stock, keeping bar clean and assessing customer needs. Friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities.
Overview
9
9
years of professional experience
Work History
Concierge
Grand Lido Hotel
Negril, JA
05.2014 - 10.2014
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Maintained guest privacy and building reputation by keeping information confidential.
- Answered guest questions regarding local area, facilities and amenities.
- Built and maintained productive relationships with employees.
Bartender
Cosmo's Seafood Restaurant and Bar
Negril, JA
01.2015 - 07.2015
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Bartender
T Bird's
Negril , JA
04.2017 - 12.2017
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
Bartender
Beach House
Negril , JA
01.2019 - 06.2019
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Bartender
Sandals Negril Beach Resort & Spa
NEGRIL, JA
06.2019 - 04.2023
- Checked identification of guests to verify age requirements for alcohol purchase.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Trained new bartenders on drink preparation and upselling techniques.
- Upsold customers from shelf to premium brands to help boost sales.
Education
High School Diploma -
Green Island High School
Green Island, JA06.2013
Skills
- Clear Communication
- Promotional Information
- Extensive Spirits Knowledge
- Proficient in Mixology
- Health Codes Compliance
- Anticipating Guest Needs
- Hospitality and Guest Service
- Cleaning and Sanitizing
- Professional Service Standards
- Handling Difficult Situation
- Age Identification and Compliance
- Monitoring Alcohol Consumption
- Multitasking and Prioritization
- Interpersonal Relationships
- Excellent Judgment
References
References: Available Upon Request
Timeline
Bartender
Sandals Negril Beach Resort & Spa
06.2019 - 04.2023
Bartender
Beach House
01.2019 - 06.2019
Bartender
T Bird's
04.2017 - 12.2017
Bartender
Cosmo's Seafood Restaurant and Bar
01.2015 - 07.2015
Concierge
Grand Lido Hotel
05.2014 - 10.2014
High School Diploma -
Green Island High School
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