Christian Johnson
Customer Service Professional
Charlotte,NC
Summary
An experienced and dedicated professional committed to delivering exceptional customer service. Demonstrated proficiency in efficiently managing various tasks, including package locating, carrier traffic direction, and inventory management. Possesses strong multitasking and problem-solving skills while maintaining a professional and organized work environment.
Overview
10
10
years of professional experience
Work History
Concierge
Queen City Elite
11.2023 - Current
- Facilitate a wide range of services and inquiries for clients
- Oversee reservations, coordinate activities, and ensure a seamless and enjoyable experience for all guests.
Sullivan Steakhouse
06.2023 - Current
- Manage guest seating and reservations at the host station
- Deliver courteous and efficient service to enhance the dining experience
- Maintain a welcoming atmosphere and address guest inquiries and requests.
State 48 Charlotte
02.2023 - 01.2024
- Provided assistance to guests with inquiries, reservations, and accommodations
- Maintained cleanliness and organization in the host area and guest rooms
- Collaborated with team members to ensure a positive guest experience.
Uber and Lyft Driver
01.2018 - 01.2023
- Transported customers and their packages to desired locations
- Provided safe and efficient transportation services in Charlotte, Maryland.
Licensed Insurance Agent
American Income Life Insurance
01.2017 - 01.2018
- Offered services to union members, police officers, and firefighters
- Conducted cold calling, scheduled appointments, and delivered in-house sales presentations
- Facilitated in-house medical examinations as part of the insurance application process.
Senior Advisor in Workforce Management
Conduit (formerly known as Xerox)
01.2014 - 01.2017
- Resolved technical issues for Apple products, collaborating directly with operations teams and general managers
- Provided the highest level of technical support via incoming calls.
Education
Communication And Rhetoric
Harvard University
Cambridge, MAPsychology
Meredith College
Raleigh, NC12.2010
Diploma - General Education
Kipp Pride High
Gaston, NC06.2009
Skills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Proactive attitude
- Excellent Multitasking
- Telephone Etiquette
- Guest Services
- Team player mentality
- Hospitality
- Exceptional communication
- Training and mentoring
- Guest experiences
- Maintaining Composure
- Guest Relations
- Polite telephone etiquette
- Interpersonal communications
- Administrative Support
- Conflict Resolution
- Cash Handling
- Team Supervision
- Effective Decision Making
- Reservations Management
- Quality Assurance
- Efficient resourcefulness
- Office Support
- Clear Communication
Timeline
Concierge
Queen City Elite
11.2023 - Current
Sullivan Steakhouse
06.2023 - Current
State 48 Charlotte
02.2023 - 01.2024
Uber and Lyft Driver
01.2018 - 01.2023
Licensed Insurance Agent
American Income Life Insurance
01.2017 - 01.2018
Senior Advisor in Workforce Management
Conduit (formerly known as Xerox)
01.2014 - 01.2017
Communication And Rhetoric
Harvard University
Psychology
Meredith College
Diploma - General Education
Kipp Pride High
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