Miracle Hallett
Queens,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
The Travel Agency
10.2023 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Supervisor
Blink
02.2018 - 10.2021
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Boosted membership sales through effective marketing initiatives, such as open houses and referral incentives.
- Promoted a positive work environment that encouraged teamwork among employees leading to increased productivity levels.
- Established comprehensive training programs for new hires, fostering consistent quality of service across all departments within the gym facility.
Education
High School Diploma -
Westing House
Brooklyn, NY06.2010
Skills
- Computer Skills
- Customer Service
- Call Control
- 60 wpm Typing Speed
- Complaint Handling
- Customer Engagement
- Customer Retention
- Team training and development
- Product Sales
- Presentation Skills
Timeline
Customer Service Representative
The Travel Agency
10.2023 - 08.2024
Customer Service Supervisor
Blink
02.2018 - 10.2021
High School Diploma -
Westing House
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