Miracle Jackson
Clovis ,CA
Summary
I seek a career in community engagement and or Administration to enhance my 3+ years of customer service skills and positively impact my community and work space. My dedication to helping others will support my entrepreneurial goals. I aim to develop programs and special programs for minority youths and communities aged 18 and older. I am particularly interested in becoming a a customer service specialist or outreach administrator for a profit or nonprofit organization.
Overview
5
5
years of professional experience
Work History
YJCP Participant
City of Fresno
04.2023 - 05.2025
- Working to Develop programs aiding system impacted youth and adults
- Maintaining confidential data, case management services and data entry
- Provide administrative support to the Transportation Department, ensuring that vehicles and bus drivers are fully equipped for an efficient workday contributing to an effective transportation system across the city
Service Associate
The Home Depot
02.2025 - 05.2025
- Assisting customers with locating products, answering questions, and offering product recommendations.
- Maintaining store cleanliness and ensuring shelves are stocked, organized, and properly labeled.
Youth Ambassador
Fresno Metro Black Chamber of Commerce
10.2024 - 01.2025
- Organize a youth-led task force to promote civic engagement through grassroots canvassing
- This includes providing training, coordinating schedules for new hires, conducting workshops, and teaching holistic health and professional development skills
Service Aide
City of Fresno - Fresno, CA
12.2020 - 03.2022
- Case managed and processed tenant applications for rental assistance
- Provided support to tenants impacted by COVID-19 to prevent housing displacement
Community Organizer
HandsOn Central
09.2021 - 11.2021
- Facilitated outreach efforts and coordinated meetings
- Managed email correspondence and phone communication
- Developed and implemented community engagement strategies to increase participation
- Identified and fostered partnerships to expand the reach of community engagement initiatives
Office Receptionist
Fresno EOC
02.2020 - 03.2020
- Serve as the first point of contact for visitors and clients, ensuring a welcoming and professional experience
- Provide accurate information for program evaluation and eligibility services
Education
Associates for transfer - business administration
Fresno City College
08.2026
9-week program - business improvement, pitching, and business plans
Fresno Metro Chamber of Commerce: Betting Big Cohort
07.2023
9-month program - enhancing and revitalizing downtown
Downtown Fresno Partnership Cohort
05.2023
Skills
- Problem-solving
- Social Media Management
- Time Management
- Multi-tasking
- Case Management
- Proficient in Microsoft 365
- Adaptability
- Data Entry
- Attention to Detail
- Confidentiality
Timeline
Service Associate
The Home Depot
02.2025 - 05.2025
Youth Ambassador
Fresno Metro Black Chamber of Commerce
10.2024 - 01.2025
YJCP Participant
City of Fresno
04.2023 - 05.2025
Community Organizer
HandsOn Central
09.2021 - 11.2021
Service Aide
City of Fresno - Fresno, CA
12.2020 - 03.2022
Office Receptionist
Fresno EOC
02.2020 - 03.2020
Associates for transfer - business administration
Fresno City College
9-week program - business improvement, pitching, and business plans
Fresno Metro Chamber of Commerce: Betting Big Cohort
9-month program - enhancing and revitalizing downtown
Downtown Fresno Partnership Cohort