Miracle Jones
Reno
Summary
With many years in customer service and office administration, I am looking to utilize my skills and experience to become an asset to a successful and thriving company that offers growth and stability. To join a company that has strong core values that promotes an environment that feels welcoming where ideas are valued and celebrated. Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences.
Overview
10
10
years of professional experience
Work History
BUSINESS OFFICE ASSOCIATE
CARMAX
12.2022 - Current
- Provide customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions.
- Maintain coverage at information desk while handling cash, checks and debit/credit card transactions.
- Guide customers through the signing process for vehicle sale/appraisal and ensuring an iconic customer experience.
- Use state DMV system to create vehicle registration form and forward form to customers through email or first-class mail.
- Respond to and send out emails in a professional manner while answering multi-line phone system, responding to callers’ needs and direct calls as appropriate.
- Complete administrative tasks to support all store departments.
- Review notes in stores application system and conduct follow ups with customers and other CarMax stores regarding vehicle titles/supporting documents.
- Partner up with state DMV regarding title processing and title inquiry to ensure accurate information on vehicles.
- Gather sensitive/confidential documents and create FedEx labels for packages shipped to customers, other CarMax locations and banks.
- Obtain payoff information for loans/leases from finance companies for appraisal process.
- Assist with closing cash drawer, reconciling safe funds, preparing cash/check deposits and handling of the safe with considerations to security and loss prevention.
ACADEMIC ADVISEMENT HELP DESK SUPPORT(REMOTE)
TRUCKEE MEADOWS COMMUNITY COLLEGE
09.2019 - 12.2022
- Answer and transfer calls on a multi-line phone system in a friendly and timely manner.
- Review spreadsheet to conduct follow up calls to active enrolled students regarding the new upcoming semester requirements.
- Review voicemails throughout day while thoroughly transferring purpose of call onto spreadsheet for a call back.
- Assist in scheduling appointments for new/current/returning or prospective students to meet with an Academic Advisor via zoom call.
LEGAL OFFICE CUSTOMER SERVICE SUPPORT(REMOTE)
PATENAUDE AND FELIX, APC
10.2018 - 04.2019
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Maintained a thorough understanding of all company services while educating and assisting customers during escalated calls.
- Maintained a high level of engagement across a broad group of customers, with an emphasis on customer appreciation and advocacy.
- Handled escalated service issues, customer survey responses and adherence concerns.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
FRONT END SUPERVISOR
ROSS DRESS FOR LESS
08.2014 - 11.2017
- Responsible for opening and closing the Store, supervising Associates, maintaining a friendly, clean and easy to shop environment.
- Ensures Cash pulls and bank deposits are conducted to Company policy.
- Responsible for Front End control when needed. Conduct procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval.
- Responsible for payroll administration including daily punch edits, and associate scheduling compliance.
- Responsible for the maintenance and cleanliness of all areas of the store; Fitting Rooms, Stockroom, Restroom, Breakroom, and Registers.
- Ensures Associates are executing to Company standards at the Front End.
- Controlled Retail Associates' break schedule for backups, lunches and breaks.
- Trained and coached associates on cash registers, shortage control policies and other Front-End procedures to meet friendly and productivity standards.
- Coach SPS (Store Protection Specialist) to ensure visible presence at store entrances/exits is executed to prevent mitigating theft and fraud and to maintain a safe and secure environment for associates and customers.
- Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
- Responsible for floor moves and signing including promotional signing as needed.
Education
ASSOCIATE OF SCIENCE -
TRUCKEE MEADOWS COMMUNITY COLLEGE
BACHELOR OF SCIENCE - DENTAL HYGIENE
TRUCKEE MEADOWS COMMUNITY COLLEGE
06.2027
Skills
- Outstanding Customer Service Skills
- Ability to Work Independently
- Team Building and Leadership
- Time Management
- Data Entry, Filing
- 45 WPM, 10-Key
- MS Office and Administrative Skills
- Thrives in Fast-Paced Environments
- Resourceful Problem Solver
- Strong Critical Thinking Skills
- Works well under Pressure
- Organizational, Strong Written and Oral Communication Skills
- Professional and Warm Demeanor
- Handling Escalations
- Flexibility and Adaptability
Timeline
BUSINESS OFFICE ASSOCIATE
CARMAX
12.2022 - Current
ACADEMIC ADVISEMENT HELP DESK SUPPORT(REMOTE)
TRUCKEE MEADOWS COMMUNITY COLLEGE
09.2019 - 12.2022
LEGAL OFFICE CUSTOMER SERVICE SUPPORT(REMOTE)
PATENAUDE AND FELIX, APC
10.2018 - 04.2019
FRONT END SUPERVISOR
ROSS DRESS FOR LESS
08.2014 - 11.2017
ASSOCIATE OF SCIENCE -
TRUCKEE MEADOWS COMMUNITY COLLEGE
BACHELOR OF SCIENCE - DENTAL HYGIENE
TRUCKEE MEADOWS COMMUNITY COLLEGE