Miracle Morgan
Rancho Cucamonga,CA
Summary
Entry-level IT support candidate with field technician experience supporting computers, printers, peripherals, and basic network equipment. Background in fast-paced warehouse and service roles adds strong communication, accuracy, and follow-through, supporting effective troubleshooting and user support across Windows environments.
Overview
3
3
years of professional experience
Work History
On-call IT Field Technician
Geek on Site
01.2025 - Current
- Diagnosed and resolved hardware, software, and connectivity issues during on-site service calls to ensure minimal downtime.
- Performed troubleshooting on network related issues including LAN and WAN connectivity problems.
- Maintained network infrastructure components including switches, routers, firewalls, and wireless access points to optimize network performance.
- Installed computers, peripherals, and networking equipment for client sites.
- Installed, configured and tested workstations, laptops, printers and other peripherals.
- Configured operating systems, user accounts, and basic security settings.
- Supported clients with printer setups, computer configurations, and TV installations to enhance user experience.
- Tested equipment functionality after repairs and setup changes.
- Communicated troubleshooting steps clearly with clients and remote support teams.
- Resolved customer inquiries regarding system operations or malfunctions via telephone or email correspondence.
Associate
Amazon Sortation Center
Victorville, Ca
12.2024 - 04.2025
- Picked customer orders using handheld scanners and warehouse systems at Amazon fulfillment center.
- Packed merchandise for shipment while following Amazon quality and packaging standards.
- Packed boxes efficiently while adhering to organizational guidelines and quality standards at fulfillment center.
- Stowed incoming inventory into assigned locations using Amazon scanning tools.
- Sorted packages by route and destination to facilitate timely shipping in Amazon shipping areas.
- Loaded and unloaded carts, pallets, and trailers across Amazon dock operations.
- Loaded and unloaded shipments from trucks and moved heavy packages using forklifts to ensure smooth dock operations.
- Used scanners to track parcel information, condition or receipt.
Amazon Associate
Amazon Fulfillment Center
Las Vegas, Nv
11.2023 - 03.2024
- Picked customer orders with handheld scanners and warehouse systems to ensure accurate fulfillment at Amazon fulfillment center.
- Stowed incoming inventory into assigned locations using Amazon scanning tools.
- Sorted packages by route and destination in Amazon shipping areas to facilitate efficient shipping processes.
- Loaded and unloaded shipments from trucks, moving heavy packages and items using forklifts to support dock operations.
- Loaded and unloaded carts, pallets, and trailers across Amazon dock operations.
- Communicated with team members to support smooth Amazon order fulfillment workflows.
Associate
Mcdonald's
Las Vegas, Nv
05.2023 - 11.2023
- Greeted guests and took orders at front counter and drive-thru stations, ensuring a positive customer experience.
- Provided customer service support for inquiries and complaints, resolving issues to enhance customer satisfaction.
- Helped process cash register payments accurately and handled transaction steps.
- Operated cash register and handled payment transactions accurately.
- Restocked supplies and ingredients across dining and kitchen areas to maintain operational efficiency.
- Helped prepare burgers, fries, and beverages according to McDonald’s kitchen procedures.
- Cleaned counters, tables, equipment, and guest areas throughout shift.
Education
Associate's of Science - Computer Science Technology
Victor Valley College
Victorville, Ca06-2026
Some College (No Degree) - Information Technology
Npower
Los Angeles, CA10-2026
Skills
- Network troubleshooting
- Network command usage
- Network monitoring techniques
- Packet analysis in Wireshark
- Windows 10/11
- Operating systems
- Technical support
- Help desk support
- Technical service delivery
- Certification preparation
- Issue resolution
- Technical problem-solving
- Analytical thinking
- Ability to learn more technologies quickly
- Time management
- Detail orientation
- Team collaboration
- Customer service
- Customer interaction
- Clear written & verbal communication
- Client relationship management
- Technical safety protocols
- Computer skills
- Certification preparation
- Inventory management
- Detail orientation
- Technical service delivery
Personal Information
Availability: Available Upon Request
Volunteer Experience
Hesperia city library, Hesperia, ca, 2019-06-01, 2020, Sorting books by name, organizing books, and customer service.
Certificates
Cisco: Networking basics
Timeline
On-call IT Field Technician
Geek on Site
01.2025 - Current
Associate
Amazon Sortation Center
12.2024 - 04.2025
Amazon Associate
Amazon Fulfillment Center
11.2023 - 03.2024
Associate
Mcdonald's
05.2023 - 11.2023
Associate's of Science - Computer Science Technology
Victor Valley College
Some College (No Degree) - Information Technology
Npower