Miracle T. Moses
Romulus,MI
Summary
Over seven years of professional experience in the field of Public Service with a strong emphasis in customer service and customer relations. Have outstanding team leadership, conflict resolution, and communication skills. Exceptionally organized and disciplined; possess the ability to harmonize with others, a team player, an effective communicator, and a great listener. Ability to empathize, show compassion, build trust with others, and problem-solving skill.
Resourceful Learning Ambassador known for high productivity and efficiency in task completion. Possess specialized skills in training facilitation, curriculum development, and performance assessment. Excel in communication, leadership, and adaptability, ensuring effective knowledge transfer and support in diverse learning environments.
Overview
6
6
years of professional experience
Work History
Learning Ambassador
Amazon
Romulus
11.2021 - Current
- Provided guidance to students on how to navigate the Learning Management System.
- Conducted one-on-one or group tutorials for students who needed extra help with assignments.
- Assisted faculty in creating course materials and activities that support learning objectives.
- Collaborated with faculty members to identify areas of improvement in the curriculum design.
- Utilized a variety of teaching methods such as problem-solving exercises, simulations, role plays.
- Delivered feedback using positive reinforcement techniques to encourage, motivate and build confidence in students.
- Maintained professionality and efficiency while working closely with leadership.
- Evaluated existing processes, procedures, and policies to determine where improvements could be made.
Manager-in-Training (MIT)
McDonalds Restaurant
Canton, MI
06.2018 - Current
Warehouse Team Member
Amazon Warehouse
Romulus, MI
08.2020 - 07.2022
Education
Diploma -
Belleville High School
Belleville, MI01.2019
Skills
- Store Management Experience
- Warehouse Experience
- Restaurant Experience
- Leadership
- Food Safety
- Order Picking
- Detailed Oriented
- Active Listening
- Restaurant Management
- Goal-Oriented
- Shift Management
- Customer Service
- Self motivation
- Creative thinking
- Goal setting
Volunteer Experience
- University of Michigan, High School Internship Program, 2019
- Breast Cancer Walkathon, Volunteer, 2022
- Elite Women Organization, Volunteer, 2022
- Focus Hope Organization, Volunteer, 2023
- Counseling Your Heart, LLC, Intern, 2023
Timeline
Learning Ambassador
Amazon
11.2021 - Current
Warehouse Team Member
Amazon Warehouse
08.2020 - 07.2022
Manager-in-Training (MIT)
McDonalds Restaurant
06.2018 - Current
Diploma -
Belleville High School
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