Maria Woodard
Gautier,MS
Summary
Compassionate professional with many years of experience coordinating community programs and allocating resources. Dedicated to excellent patient care through an empathetic approach. Thrives in team-based or independently-motivated settings. Excellent time management, team collaboration, and program development skills.
Overview
9
9
years of professional experience
Work History
Social Services Specialist
Child Protective Services- State of Mississippi
Moss Point, MS
08.2023 - Current
- Provided case management services to individuals and families in need of social services.
- Conducted assessments of clients' needs and developed individualized service plans.
- Assisted clients in locating resources for housing, medical care, employment, and other basic needs.
- Conducted home visits to assess the safety of the living environment and provide support as needed.
Client Support Specialist
Merchants & Marine Bank
Pascagoula, MS
03.2022 - 08.2023
- Resolved customer inquiries in a timely manner, exceeding service-level agreements.
- Verified customer information for accuracy and completeness as required by bank policies and procedures.
- Answered incoming calls from customers to provide assistance with account issues or inquiries.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Deposit Operations Specialist
The People's Bank
Biloxi, MS
05.2021 - 03.2022
- Process all monetary transactions on the back end of the bank, such as work charge-off reports, death notice reports, and large dollar amount reports.
- Processed incoming wires, ACH transactions, check deposits, and other deposit products.
- Resolved customer inquiries regarding deposit accounts in a timely manner.
Children's Service Specialist
Singing River Services
Gautier, MS
02.2021 - 05.2021
- Provided support to children and families in need of assistance, including crisis intervention, emotional support, and resources.
- Developed individualized service plans for each family with goals tailored to their specific needs.
- Coordinated services among community agencies such as social services, mental health providers, schools.
Medicaid Specialist I
Division Of Medicaid- State of Mississippi
Pascagoula, MS
07.2018 - 02.2021
- Processed renewal forms, changes in household composition, medical coverage or financial status as required by law.
- Reviewed Medicaid applications for eligibility accuracy and completeness.
- Responded timely to inquiries from clients regarding their Medicaid applications or benefits.
Retail Banker
Woodforest National Bank
Ocean Springs, MS
09.2015 - 06.2018
- Provided excellent customer service by promptly responding to telephone inquiries concerning account information or bank services.
- Assisted customers with account inquiries, deposits, withdrawals, transfers, loan applications, and other transactions as needed.
- Greeted customers and identified customer needs to provide appropriate banking services.
- Processed new accounts including checking, savings, certificates of deposit, and IRAs.
Education
Bachelor of Science - Psychology
Capella University
03.2018
Associates - Human Services
Mississippi Gulf Coast Community College
Gautier, MS06.2002
High School Diploma -
St. Martin High
Ocean Springs, MS06.1992
Skills
- Effective Communication Abilities
- Proficient in Professional Conduct
- Active Listening
- Documentation proficiency
- Collaboration and Teamwork
- Client Needs Assessments
- Attention to Detail
- Adaptable Learner
Timeline
Social Services Specialist
Child Protective Services- State of Mississippi
08.2023 - Current
Client Support Specialist
Merchants & Marine Bank
03.2022 - 08.2023
Deposit Operations Specialist
The People's Bank
05.2021 - 03.2022
Children's Service Specialist
Singing River Services
02.2021 - 05.2021
Medicaid Specialist I
Division Of Medicaid- State of Mississippi
07.2018 - 02.2021
Retail Banker
Woodforest National Bank
09.2015 - 06.2018
Bachelor of Science - Psychology
Capella University
Associates - Human Services
Mississippi Gulf Coast Community College
High School Diploma -
St. Martin High
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