Miracle Wright
Montgomery,AL
Summary
Results-driven customer service and quality professional with 5+ years of experience in customer support, quality inspection, and manufacturing environments. Proven ability to resolve concerns, maintain quality standards, and support team productivity. Seeking leadership or remote customer service opportunities where communication, problem-solving, and teamwork drive success.
Overview
8
8
years of professional experience
Work History
Quality
Hyundai Motor Manufacturing Alabama
Montgomery, AL
01.2023 - Current
- Inspect vehicle components to ensure compliance with quality standards.
- Identify defects and communicate issues to production teams.
- Maintain detailed inspection records and reports.
- Help prevent defects from reaching final production.
Customer Support Specialist
Foundever
Montgomery, AL
01.2020 - 01.2023
- Provided high-volume customer support via phone and digital channels.
- Resolved concerns while maintaining professionalism and empathy.
- Met performance metrics for call resolution and customer satisfaction.
- Assisted in training and supporting new team members.
Customer Service Representative
ASK Telemarketing
Montgomery, AL
01.2020 - 01.2020
- Assisted customers via inbound/outbound calls.
- Delivered solutions while maintaining positive customer relationships.
- Maintained accurate records and documentation.
Quality Inspector
Lear Corporation
Montgomery, AL
01.2019 - 01.2020
- Inspected automotive components for defects and compliance.
- Ensured products met safety and quality standards.
- Worked with team members to improve consistency.
Hotel Front Desk Agent
Wind Creek Casino & Hotel Montgomery
Montgomery, AL
01.2018 - 01.2019
- Checked guests in/out and managed reservations.
- Resolved guest concerns and ensured positive experiences.
- Handled payments and customer inquiries.
Education
High School Diploma -
Jefferson Davis High School
05-2016
Skills
- Customer Service Excellence
- Conflict Resolution & De-escalation
- Quality Assurance & Inspection
- Team Support & Leadership Potential
- Process Improvement
- Data Entry & Documentation
- Call Center & Remote Support Tools
- Problem Solving & Multitasking
Timeline
Quality
Hyundai Motor Manufacturing Alabama
01.2023 - Current
Customer Support Specialist
Foundever
01.2020 - 01.2023
Customer Service Representative
ASK Telemarketing
01.2020 - 01.2020
Quality Inspector
Lear Corporation
01.2019 - 01.2020
Hotel Front Desk Agent
Wind Creek Casino & Hotel Montgomery
01.2018 - 01.2019
High School Diploma -
Jefferson Davis High School
Leadership
- Assisted with onboarding and supporting new team members.
- Recognized for reliability and maintaining high performance standards.
- Acted as a point of support during high-volume or high-stress
TEAMWORK & COLLABORATION
- Work effectively with diverse teams to meet production and customer service goals.
- Maintain respectful communication in fast-paced and high-pressure environments.
- Support coworkers to ensure smooth workflow and productivity.
- Help create a positive and professional workplace atmosphere.