Miracle Dismuke
Indianapolis,IN
Summary
Encouraging team member and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Veterinary Assistant/Customer Service Representative
City Way Animal Clinics- MVP
11.2021 - Current
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Online English Teacher
Independent Contract- Partnered With NIL English
11.2015 - 12.2020
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Supported student skill development in alignment with personal and academic goals.
- Reviewed homework assignments to better gauge students' learning progress and grasp of new concepts.
- Developed innovative lesson plans to engage students in English language learning.
- Prepared comprehensive English curriculum for multiple classes.
- Created and implemented activities to foster critical thinking skills of students.
- Worked with students between ages 5 and 60 on grammar, pronunciation and sentence construction.
- Gently corrected student pronunciation and grammar to improve conversation skills.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Used pre-written curriculum to teach students English via remote video conferencing.
- Assessed student progress and provided feedback to improve performance and establish academic success.
Education
No Degree - Pre-Veterinary Medicine/ Biology
Ball State University
Muncie, IN05.2027
Skills
- Active Listening
- Sales Expertise
- Cancellation Policies
- Order Fulfillment
- Special Requests
- Microsoft Word
- Credit Card Payment Processing
- Customer Relations
- Retail Sales Customer Service
- Clerical Support
- Product Knowledge
- Stocking and Replenishing
Hobbies and Interests
- Horticulture- indoors and outdoors
- Medicinal Plants
- Animal Behavior
- Fashion
- further development of vocabulary
Timeline
Veterinary Assistant/Customer Service Representative
City Way Animal Clinics- MVP
11.2021 - Current
Online English Teacher
Independent Contract- Partnered With NIL English
11.2015 - 12.2020
No Degree - Pre-Veterinary Medicine/ Biology
Ball State University
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