Mirajul Rahman
Private Pilot
Farmingdale,NY
Summary
Private Pilot with a passion for aviation and a strong background in customer service. Skilled in flight planning, safety protocols, and maintaining a high standard of professionalism in the air and on the ground. Leveraging previous experience as a gate agent and customer service representative, I bring excellent communication and problem-solving skills to the work environment.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Client Service Representative
Modern Aviation
07.2024 - Current
- Effectively communicate via air-to-ground radio and ground-to-ground radio, in addition to other forms of communication
- Coordinate aircraft services, such as fuel and hangar storage
- Input trip data into scheduling software as well as updating customer information in the database, as necessary
Ticket/ Gate Agent
Delta Airlines
01.2022 - 03.2023
- Manage the check-in process, ensuring that customers have the proper travel documentation
- Operate jetways to position them before aircraft arrival and lift open, close, and secure aircraft doors
Customer Service Agent Port Authority
ERMC Aviation
06.2021 - 12.2021
- Provide a variety of information to customers/travelers, provide direction, and resolve problems and complaints
- Tag baggage and perform lifting tasks that involve transferring baggage from scales to conveyor belts
Education
High School Diploma -
Aviation High School
Long Island City, NY 09.2015 - 06.2019
Skills
Strong Communications
Client support
Ground operations
Adaptability
Certification
First Class Medical
Flight Hours
- Total Time: 127
- PIC: 21
- Single Engine: 127
- Cross Country: 10
- Night: 6
Associations
- Professional Asian Pilots Association
- Aircraft Owners and Pilots Association
Timeline
Client Service Representative
Modern Aviation
07.2024 - Current
Ticket/ Gate Agent
Delta Airlines
01.2022 - 03.2023
Customer Service Agent Port Authority
ERMC Aviation
06.2021 - 12.2021
High School Diploma -
Aviation High School
09.2015 - 06.2019
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