Mirakle Greenwood
Huntsville,AL
Summary
Customer Service Manager experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
Chick-Fil-A
08.2018 - 08.2023
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers while handling concerns quickly.
- Managed over 20 customer calls per day.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Babysitter
Care.com Inc
Huntsville, AL
04.2019 - 10.2021
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Search Engine Evaluator
Appen Global
Huntsville, AL
2023.11 - Current
- Managed time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
Education
Associate of Applied Science - Medical Laboratory Technology
Calhoun Community College
Tanner, AL06.2024
High school diploma -
Virgil Grissom High School
Huntsville, AL05.2019
Skills
- Team Management
- Organizational Skills
- Leadership
- Time Management
- Communication Skills
- Safety
- Attention to Detail
- People Management
- Crew Support
- Microsoft Office
- Supervising Experience
- Interviewing
- Typing (1 year)
- Customer service
- Windows
- Software troubleshooting
- Customer support
- Sales
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Search Engine Evaluator
Appen Global
2023.11 - Current
Babysitter
Care.com Inc
04.2019 - 10.2021
Customer Service Manager
Chick-Fil-A
08.2018 - 08.2023
Associate of Applied Science - Medical Laboratory Technology
Calhoun Community College
High school diploma -
Virgil Grissom High School
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