Mirakle Greenwood
Customer Support Specialist
Huntsville,AL
Summary
Hardworking Client Support Specialist with terrific problem-solving and troubleshooting skills. Engaging and personable to promote a "client first" mentality and dedicated to contributing to team-based environments.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Customer Service Manager
Teleperformance
Huntsville, AL
12.2023 - Current
- Provided detailed insurance plan and benefits information to over 50 patients daily, ensuring accurate and thorough assistance with healthcare inquiries
- Identifying customer concerns or issues and providing timely solutions
- Updating customer accounts and entering data into the system
- Addressed healthcare inquiries promptly, enhancing overall patient satisfaction effectively
Search Engine Evaluator
Appen
Huntsville, Alabama
10.2023 - 11.2024
- Perform quality assurance checks for web content accuracy and relevance
- Maintained logs of daily tasks performed and reported any issues encountered during evaluations
- Provided feedback on search engine algorithms to improve user experience
- Achieved an accuracy rate of 98% in evaluating search engine results, ensuring high-quality search outcomes for users
Customer Service Manager
Chick-fil-A
Huntsville, Alabama
08.2018 - 08.2023
- Overseeing day-to-day operations, including food preparation, quality control, and cleanliness
- Handling cash and deposits and ensuring accurate financial records
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement solutions
- Provided daily support for 30+ customers through phone interactions, resolving issues and ensuring customer satisfaction
Education
Associate of Applied Science - Medical Laboratory Science
Calhoun Community College
Decatur, AL 08.2021 - 07.2024
High School Diploma -
Virgil I. Grissom High School
Huntsville, AL 08.2015 - 05.2019
Skills
Timeline
Customer Service Manager
Teleperformance
12.2023 - Current
Search Engine Evaluator
Appen
10.2023 - 11.2024
Associate of Applied Science - Medical Laboratory Science
Calhoun Community College
08.2021 - 07.2024
Customer Service Manager
Chick-fil-A
08.2018 - 08.2023
High School Diploma -
Virgil I. Grissom High School
08.2015 - 05.2019
Similar Profiles
MACKLYNE IMARYMACKLYNE IMARY
Customer Support Expert at TeleperformanceCustomer Support Expert at Teleperformance
Noluthando Palesa GxowaNoluthando Palesa Gxowa
Customer Service Executive at TeleperformanceCustomer Service Executive at Teleperformance
Shankorien DavisShankorien Davis
Customer Service Representative at TeleperformanceCustomer Service Representative at Teleperformance
Alexandros BaxevanoglouAlexandros Baxevanoglou
Operations Supervisor at TeleperformanceOperations Supervisor at Teleperformance
Qyana GurleyQyana Gurley
Remote Customer Service Representative at EveriseRemote Customer Service Representative at Everise