Mirakle Greenwood
Customer Support Specialist
Huntsville,AL
Summary
Hardworking Client Support Specialist with terrific problem-solving and troubleshooting skills. Engaging and personable to promote a "client first" mentality and dedicated to contributing to team-based environments.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Customer Service Manager
Teleperformance
Huntsville, AL
12.2023 - Current
- Provided detailed insurance plan and benefits information to over 50 patients daily, ensuring accurate and thorough assistance with healthcare inquiries
- Identifying customer concerns or issues and providing timely solutions
- Updating customer accounts and entering data into the system
- Addressed healthcare inquiries promptly, enhancing overall patient satisfaction effectively
Search Engine Evaluator
Appen
Huntsville, Alabama
10.2023 - 11.2024
- Perform quality assurance checks for web content accuracy and relevance
- Maintained logs of daily tasks performed and reported any issues encountered during evaluations
- Provided feedback on search engine algorithms to improve user experience
- Achieved an accuracy rate of 98% in evaluating search engine results, ensuring high-quality search outcomes for users
Customer Service Manager
Chick-fil-A
Huntsville, Alabama
08.2018 - 08.2023
- Overseeing day-to-day operations, including food preparation, quality control, and cleanliness
- Handling cash and deposits and ensuring accurate financial records
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement solutions
- Provided daily support for 30+ customers through phone interactions, resolving issues and ensuring customer satisfaction
Education
Associate of Applied Science - Medical Laboratory Science
Calhoun Community College
Decatur, AL 08.2021 - 07.2024
High School Diploma -
Virgil I. Grissom High School
Huntsville, AL 08.2015 - 05.2019
Skills
Team Leadership Appointment SchedulingPatient ConfidentialityData Entry ProficiencyDigital Collaboration ToolsConflict ResolutionComputer LiteracyProblem-SolvingEmotional IntelligenceAdaptabilityCommunicationTeam Leadership
Timeline
Customer Service Manager
Teleperformance
12.2023 - Current
Search Engine Evaluator
Appen
10.2023 - 11.2024
Associate of Applied Science - Medical Laboratory Science
Calhoun Community College
08.2021 - 07.2024
Customer Service Manager
Chick-fil-A
08.2018 - 08.2023
High School Diploma -
Virgil I. Grissom High School
08.2015 - 05.2019