Mirallyne Louis
West Palm Beach,FL
Summary
Skilled Pharmacy Technician with solid experience in retail, hospital pharmacy settings, medical prescription assistance, and customer service. Experience includes managing medication inventory, providing patient counseling, and assisting pharmacists with prescription fulfillment. Strong communication skills, knowledge of pharmacy law and ethics, ability to manage multiple tasks simultaneously highlight abilities. Previous roles have showcased commitment to patient care, efficiency improvement in workflow management, and fostering relationships with healthcare providers. Contributed to reducing prescription errors and streamlining workflow processes for better service delivery.
Overview
9
9
years of professional experience
Work History
Pharmacy Technician
Walgreens
Palm Beach Gardens, FL
05.2021 - 08.2021
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Organized work areas so that everything was easily accessible when needed.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Received payment from customers and processed credit card transactions when necessary.
- Managed filing of prescriptions, both electronically and manually.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Verified accuracy of medication labels before they were dispensed to customers.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
PHARMACY TECH
PALMS WEST HOSPITAL
09.2015 - 01.2018
- Assisting pharmacists with drug information and questions
- Managed pharmacy-controlled substance vault
- Filled physician orders, prescriptions, and medication machines
- Prepared intravenous admixtures and other sterile products
- Delivering medications to the nursing station, to the operating rooms and the emergency department
- Which includes STAT medications and exchanging daily medication carts
- Ensured crash carts are adequately supplied with their institution’s required medications
- Making trays and kits (CPR, transport) and refilling anesthesia carts
- Making drip rounds and managing inventory of automated dispensing machines, and monitoring for diversion of controlled substances
- Conduct biannual laminar flow hoods and biological safety cabinet certifications
- Maintain and update compounding compliance records in accordance with regulatory guidelines
- Conduct onsite training in proper aseptic technique to all new pharmacy employees.
PHARMACY TECH
CVS
06.2015 - 01.2018
- Helping health care providers and patients by greeting them in person and by phone; answering questions and requests; referring inquiries to the pharmacist
- Maintaining pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medications and supplies; placing and expediting orders; verifying receipt; removing outdated drugs
- Maintaining a safe and clean pharmacy by complying with procedures, rules, and regulations
- Protecting patients and employees by adhering to infection-control policies and protocols
- Organizing medications for pharmacist to dispense by reading medication orders and prescriptions; preparing labels; calculating quantities; assembling intravenous solutions and other pharmaceutical therapies
- Maintaining records by recording and filing physicians' orders and prescriptions
- Generating revenues by calculating, recording, and issuing charges
- Ensuring medication availability by delivering medications to patients and departments
- Preparing reports by collecting and summarizing information
- Contributes to team effort by accomplishing related results as needed.
Sandwich artist&night manager
subway
05.2012 - 01.2018
- Operated a cash register for cash, check and credit card transactions with 100% accuracy
- Stocked and replenished merchandise according to store merchandising layouts
- Priced merchandise, stocked shelves and took inventory of supplies
- Cleaned and organized the store, including the checkout desk and displays
- Alerted customers to upcoming sales events and promotions
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Preserved a perfect attendance record for 20 months
- Maintained established merchandising standards, including window, sales floor and promotional displays
- Determined customer needs by asking relevant questions and listening actively to the responses
- Answered customer telephone calls promptly and in an appropriate manner
- Supervised and directed all merchandise and shipment processing.
Education
Bachelor of Science - Neuroscience And Behavior
Florida Atlantic University
Boca Raton, FL05-2024
Associate of Arts - Biology
Palm Beach State College
Lake Worth, FL05-2019
diploma - Medical Magnet Program
Palm Beach Gardens High School
Palm Beach Gardens, FL01.2013
Skills
- Passion for customer satisfaction
- Insurance Billing
- Order Verification
- Medication Dispensing
- Workflow Optimization
- Drug Inventory Management
- Drug Inventory Control
- Prescription Filling
- Billing support
- Proper labeling procedures
- Pharmacy operations
- Interpreting orders
- Ordering and stocking medications
- Pharmaceutical Calculations
- Stocking shelves
- Point of sale systems proficiency
- Verifying orders
- Labeling prescriptions
- Insurance Verification
- Regulatory Compliance
- Problem-solving skills
- Consistently meets sales goals
- Computer literate
- Upselling techniques
- Skilled problem solver
- Natural leader
- Excellent communication skills
- Superior organization ability
- People-oriented
- Cash register familiarity
- Highly competitive
References
- Junel dueverson, co- worker, 561-830-7413, 5
- Jessica Dawson, co-worker, 561-951-1900, 7
Timeline
Pharmacy Technician
Walgreens
05.2021 - 08.2021
PHARMACY TECH
PALMS WEST HOSPITAL
09.2015 - 01.2018
PHARMACY TECH
CVS
06.2015 - 01.2018
Sandwich artist&night manager
subway
05.2012 - 01.2018
Bachelor of Science - Neuroscience And Behavior
Florida Atlantic University
Associate of Arts - Biology
Palm Beach State College
diploma - Medical Magnet Program
Palm Beach Gardens High School