Summary
Overview
Work History
Education
Skills
Timeline
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Shawn Mitchell

Bountiful,UT

Summary

Hard working professional with extensive customer service experience looking to acquire new skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

23
23
years of professional experience

Work History

Fire Prevention Technician

Rapid Fire Protection
04.2023 - 11.2023
  • Evaluated building drawings and proposals to identify and address code violations prior to construction.
  • Serviced fire extinguishers and building suppression systems on regular schedule to maintain occupant and structural safety.
  • Installed complete systems at new residential and business construction sites.
  • Inspected installations to check for functionality and maintain customer satisfaction.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.

Field Service Technician and Safety Council Member

DIRECTV
05.2017 - 02.2023
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Managed commercial and residential installation, repair, maintenance and test tasks.
  • Maintained 100% customer service satisfaction.
  • Discussed and recommended service options with customers and explained costs involved, including protection plans.
  • Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
  • Won APEX award in Customer Service and metrics individually and as a team.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Event Coordinator

Fantasies Inc.
05.2009 - 12.2016
  • Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
  • Maintained full knowledge of beverage lists and promotions.
  • Greeted guests in timely and professional manner.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Managed over 30 customer calls per day.

Music and Event Coordinator

Cecire Corporation
11.2000 - 08.2014
  • Answered telephone calls and responded to inquiries.
  • Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
  • Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests.
  • Carefully interviewed, selected, trained and supervised staff responsible for music.
  • Managed administrative logistics of events planning, event booking, and event promotions.

Education

High School Diploma - undefined

Middlesex County Vocational and Technical High School
Edison, NJ
1999

Skills

  • MS Windows proficient
  • Quick learner
  • Strong client relations
  • Exceptional communication skills
  • Flexible schedule
  • Honest, trustworthy, and punctual
  • Outgoing and friendly
  • Passion for customer satisfaction
  • Strong work ethic
  • Organized
  • Thrives under pressure
  • Telecommunications Equipment
  • Customer Needs Assessments
  • Troubleshooting and Diagnosing
  • Technical Instruction
  • Active Listening

Timeline

Fire Prevention Technician

Rapid Fire Protection
04.2023 - 11.2023

Field Service Technician and Safety Council Member

DIRECTV
05.2017 - 02.2023

Event Coordinator

Fantasies Inc.
05.2009 - 12.2016

Music and Event Coordinator

Cecire Corporation
11.2000 - 08.2014

High School Diploma - undefined

Middlesex County Vocational and Technical High School

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Shawn Mitchell