Dedicated customer service expert with strong problem-solving and relationship-building abilities. Experienced in managing teams and optimizing workflows to improve service delivery and operational efficiency.
Overview
8
8
years of professional experience
Work History
Customer Service Manager
Overhead Inc
Toledo, OH
07.2018 - Current
Led customer service team to enhance client satisfaction and resolve inquiries efficiently.
Developed training programs for new staff, improving onboarding experience and performance consistency.
Implemented customer feedback systems to identify areas for service enhancement and team development.
Streamlined communication processes between departments, reducing response times for customer inquiries.
Customer Service Representative
SRVD LLC
Temperance, MI
09.2024 - 08.2026
Drafted, reviewed, and filed legal documents efficiently, ensuring compliance with legal standards.
Conducted legal research and analysis to support case preparation and strategy development.
Managed case files and documentation, maintaining organization for streamlined access by attorneys.
Coordinated communication between clients and legal teams to facilitate information flow and updates.
Developed process improvements that enhanced the efficiency of case management workflows.