Summary
Overview
Work History
Education
Skills
Timeline
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Miranda Amos

Sylvania,OH

Summary

Dedicated customer service expert with strong problem-solving and relationship-building abilities. Experienced in managing teams and optimizing workflows to improve service delivery and operational efficiency.

Overview

8
8
years of professional experience

Work History

Customer Service Manager

Overhead Inc
Toledo, OH
07.2018 - Current
  • Led customer service team to enhance client satisfaction and resolve inquiries efficiently.
  • Developed training programs for new staff, improving onboarding experience and performance consistency.
  • Implemented customer feedback systems to identify areas for service enhancement and team development.
  • Streamlined communication processes between departments, reducing response times for customer inquiries.

Customer Service Representative

SRVD LLC
Temperance, MI
09.2024 - 08.2026
  • Drafted, reviewed, and filed legal documents efficiently, ensuring compliance with legal standards.
  • Conducted legal research and analysis to support case preparation and strategy development.
  • Managed case files and documentation, maintaining organization for streamlined access by attorneys.
  • Coordinated communication between clients and legal teams to facilitate information flow and updates.
  • Developed process improvements that enhanced the efficiency of case management workflows.

Education

High School Diploma -

Bedford Senior High School
Temperance, MI

Skills

  • Customer service
  • Problem-solving
  • Microsoft outlook, word, and Excel
  • Customer focused
  • Time management
  • Effective workflow management
  • Relationship building
  • Conflict resolution techniques

Timeline

Customer Service Representative

SRVD LLC
09.2024 - 08.2026

Customer Service Manager

Overhead Inc
07.2018 - Current

High School Diploma -

Bedford Senior High School
Miranda Amos