Miranda Arrington
Universal City,TX
Summary
Dynamic and dedicated professional with many years of successful management experience. Recognized for communicating effectively at various levels, and acting as a liaison between the salon and retail. Successful track record of meeting sales targets. Demonstrate an ability to manage staff and adhere to policies and procedures to facilitate a smooth workflow. Ability to perform responsible and difficult work involving the use of independent judgment and personal initiatives. I am positive and competent.
Overview
13
13
years of professional experience
Work History
Salon Manager
JCPenney
San Antonio, TX
04.2014 - Current
- Recruit, hire, evaluate, and coach service staff members, including store associates.
- Train and supervise proper customer service techniques, and product knowledge.
- Resolve customer complaints while maintaining positive relationships with clients.
- Develops and implements marketing plans that focus on increasing brand awareness.
- Oversee business operations, profitability, and inventory control.
- Organize displays to maximize visibility or merchandise.
- Drive positive customer experiences by providing solutions to needs.
- Increase the team to more than 30 stylists. Became the top salon by volume in the Austin/San Antonio market.
- I took rolls as the Manager on Duty in the store as well.
Salon Manager
MasterCuts - Regis
San Antonio, TX
01.2012 - 04.2014
- Managed daily salon operations, customer service, and staff management.
- Initiated promotional events to attract new customers, and increase sales.
- I developed rapport and connected on a personal level with clients.
- Trained and mentored team members to achieve optimal performance and meet challenging business targets.
- Handled staff development, budgeting, and supply ordering.
Education
Cosmetologist -
Southwest School of Business And Technical Carreer
Uvalde, TX01-2007
Skills
- Employee training
- Schedule management
- Inventory control
- Customer service
- Sales promotion
- Team building
Timeline
Salon Manager
JCPenney
04.2014 - Current
Salon Manager
MasterCuts - Regis
01.2012 - 04.2014
Cosmetologist -
Southwest School of Business And Technical Carreer