Pamela Rico
Austin,TX
Overview
19
19
years of professional experience
1
1
Certification
Work History
Salon Manager
JCPenney Salon
Austin
05.2011 - Current
- Coached, develop, and managed a team of over 25 stylist & Customer Experience Specialist to achieve over a million dollars in sales a year, including service and retail sales
- Recruited top talent to drive service sales
- Merchandise salon retail products to make powerful statements and monitoring sell thru and adjust as needed
- Cross selling/Partnership with other departments (Sephora/JCP Beauty) to drive sales
Salon Manager
JCPenney Salon
Midland
06.2008 - 05.2011
- Coached, developed and managed a team of over 12 stylist & Customer Experience Specialist to achieve over half a million in sales a year, including service and retail sales
- Recruited top talent to drive service sales
- Merchandise salon retail products to make powerful statements and monitoring sell thru and adjust as needed
- Cross selling/Partnering with other store departments to merchandise and drive sales
Cosmetology Instructor
Heritage Career Institiute
09.2004 - 06.2008
- Taught and trained all facets of cosmetology including, nail technicians, esthetician, and beauticians
- Maintained student files, grades, attendance, and financial aide
- Developed, outlined, and administrated lesson plans
- Implemented all safety and sanitation procedures as governed by the Texas Department of Rules and Regulations.
Education
Business Management -
Skills
- Decision-Making
- Trend Analysis
- Cosmetology
- Business Development
- Bilingual Spanish/English
- Problem-solving skills
- Process Improvement
- Decision-making skills
- Employee Relations
- Employee Training
- Product Promotion
- Revenue Growth
- Performance Improvement
- Employee Recruiting
- Health and Safety Regulations
- Budget Administration
- Client satisfaction
- Loss Prevention
- Product Sales
- Advanced interpersonal skills
- Employee Development
- Inventory Management
- Scheduling
- Conflict Mediation
- Shift Scheduling
- Recruitment and hiring
- Interpersonal Communication
- Client Relations
- Brand representation
- Inventory controls
- Training staff
- Time Management
- Team Management
- Data Management
- Critical Thinking
- Customer Service
- Beauty Techniques
- Willing To Travel
- Microsoft Office
- Safety awareness
- Budget Preparation
Certification
- Cosmetology Instructor, TDLR #1217779, 01/01/03, present
- Cosmetology Operator, TDLR #1217779, 01/01/97, present
References
Available upon request
Timeline
Salon Manager - JCPenney Salon
05.2011 - Current
Salon Manager - JCPenney Salon
06.2008 - 05.2011
Cosmetology Instructor - Heritage Career Institiute
09.2004 - 06.2008
Tarrant County College - Business Management,