Miranda Batterson
Palm Bay,FL
Summary
Dynamic professional with a proven track record in aircraft surface preparation and exceptional customer service, honed at companies like Embraer Executive Jets. Skilled in auto glass replacement and ADAS, with a keen eye for detail and professionalism. Achieved an impressive 87% retention rate in training roles, demonstrating hand tool proficiency and a commitment to excellence.
Overview
10
10
years of professional experience
Work History
Aircraft Paint Detailer
Embraer Executive Jets
Melbourne, FL
07.2024 - Current
- Inspected painted parts for defects such as runs, sags, pinholes and other surface irregularities.
- Handled and disposed of hazardous waste carefully to minimize harm to personnel or environmental habitats.
- Sanded and sealed completed finishes according to precise specifications.
- Utilized air compressors to clean dust particles out of hard-to-reach areas prior to painting application.
- Prepared aircraft surfaces for painting by removing dirt, grease and corrosion.
- Inspected vehicles for damage or excessive wear prior to detailing.
- Polished vehicle exteriors to remove scratches and swirl marks, restoring shine.
Repair and Recalibration Technician
Safelite
05.2021 - 08.2023
- Professional Driver of company vehicle to and from each on the road job and home
- Remove and reinstall windshields on customers vehicles
- Use chemicals in correct order to ensure the customers safety upon completion of the job
- Knowledgeable enough to explain to the customer step by step what will happen to their vehicle
Seasonal Supervisor
Radial Inc.
12.2019 - 02.2021
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Create, maintain, and enter information into databases
- Complete forms in accordance with company procedures
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll
Seasonal Trainer
Radial Inc.
11.2019 - 02.2021
- Conducted training classes with 30 - 70 trainees with an 87% retention rate
- Use computers for various applications, such as database management or word processing
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
Customer Service Representative
Radial Inc.
07.2015 - 11.2019
- Resolved customer issues by providing the proper appeasement
- Greeted customers to facilitate services, determine service needs
- Accurately input orders into electronic systems
- Addressed customer service inquiries quickly and accurately Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
Education
High School Diploma -
Bayside High School
Skills
- Customer Service
- Auto Glass Replacement
- Advanced Driver-Assistance Systems (ADAS)
- Aircraft surface preparation
- Hand tool proficiency
- Attention to detail
- Professionalism
Timeline
Aircraft Paint Detailer
Embraer Executive Jets
07.2024 - Current
Repair and Recalibration Technician
Safelite
05.2021 - 08.2023
Seasonal Supervisor
Radial Inc.
12.2019 - 02.2021
Seasonal Trainer
Radial Inc.
11.2019 - 02.2021
Customer Service Representative
Radial Inc.
07.2015 - 11.2019
High School Diploma -
Bayside High School
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